✨ What you’ll be working on

This is a Remote Support Operations job from India requiring EST or PST shift hours, ideal for professionals with customer support and operations experience.

About TalentNeuron

TalentNeuron is a global leader in workforce and labor market intelligence. Their platform combines external labor market data with internal workforce insights to help enterprises with strategic workforce planning, skills analysis, location strategy, DEI initiatives, and talent acquisition.

They power decisions for leading enterprises by delivering insights through SaaS, data delivery, and advisory services across 90% of the world’s GDP.

About the Role

The Support Associate plays a key role in Support & Operations, acting as the first point of contact for inbound requests, issue triage, and cross-functional coordination.

You will support internal teams and customers by ensuring smooth operational flow, accurate documentation, and timely resolution of issues.

This role requires working strictly during EST or PST hours to support North American teams.

Key Responsibilities

Case Intake & Management

• Handle support requests via email, chat, phone, and ticketing systems
• Log, categorize, and prioritize cases in Salesforce, JIRA, or similar tools
• Perform first-level troubleshooting and meet SLA targets

Issue Triage & Resolution

• Diagnose platform, access, and workflow issues
• Escalate complex cases with clear documentation
• Follow up to ensure timely resolution

Cross-Functional Collaboration

• Work with Product, Engineering, Customer Success, and Operations
• Support internal teams with access and system navigation

Reporting & Operations Excellence

• Maintain accurate case notes and data hygiene
• Identify trends, bottlenecks, and process improvements
• Contribute to SOPs and knowledge base updates

Customer Experience

• Deliver professional, empathetic communication
• Guide users on platform usage and best practices

Requirements

Must Have

• Based in India and able to work full EST or PST shift
• 1–3 years experience in Support, Operations, or Customer Service
• Strong communication, organization, and ownership
• Comfortable using digital tools and learning new systems

Good to Have

• Experience with Salesforce, JIRA, Zendesk, or ticketing tools
• Experience supporting North American stakeholders
• Understanding of process documentation and continuous improvement

What You’ll Gain

• Exposure to global stakeholders and operations workflows
• Growth opportunities in Support Operations, Program Management, and Customer Success
• A collaborative culture focused on learning and improvement

Why This Role is Great for Remote Job Seekers

This is an excellent opportunity for professionals in India looking for remote support jobs, remote operations roles, or remote customer service jobs with global exposure and structured career growth.