✨ What you’ll be working on

Are you passionate about gaming and helping people? Multiverse is on a mission to revolutionize the gaming industry, and we’re looking for a remote Customer Support Agent to deliver exceptional player support across chat and email.

If you enjoy solving problems, communicating clearly, and creating great user experiences, this remote role is for you.

What You’ll Do

• Respond to player queries via live chat, email, and support platforms
• Ensure no player message goes unanswered
• Manage expectations with timely updates and resolutions
• Maintain accurate records of issues and solutions
• Collaborate with internal teams for admin tasks and translations
• Complete support tasks that impact overall player satisfaction

What We Expect

• Deliver excellent customer support and build player trust
• Use good judgment while handling different support scenarios
• Strong communication and organizational skills
• Ability to manage multiple chats and priorities independently

Requirements

• Excellent written English and Hindi communication skills
• Customer-focused mindset with strong problem-solving ability
• High attention to detail and professionalism
• Comfortable working in a fast-paced chat support environment

Nice to Have

• Experience with live chat tools
• Prior experience in chat or customer support roles
• Strong verbal and written Hindi communication

Why Join Multiverse?

• Competitive salary
• Profit sharing
• Sports and gym allowance
• Free therapy sessions
• Birthday gifts
• Career growth opportunities
• Multicultural remote team
• 25 days paid leave
• Healthy work-life balance and flexibility

Looking for remote chat support jobs in gaming? Apply now and join Multiverse to support players worldwide.