✨ What you’ll be working on

Lead enterprise customer success at Truv in a fully remote role, managing strategic fintech and financial institution accounts with a competitive $130,000–$170,000 salary plus equity.

About the Company – Truv

Truv is transforming the financial data industry with a secure, real-time API platform that enables payroll account access, income and employment verification, direct deposit switching, and more.

Backed by $30M in funding from leading investors including Kleiner Perkins and NYCA Partners, Truv is modernizing a $2B legacy market with innovative, customer-first solutions.

What You’ll Be Working On

As a Customer Success Manager for Enterprise Accounts, you’ll serve as a trusted advisor to Truv’s largest fintech and financial institution clients. This is a high-impact remote role directly influencing revenue growth, adoption, and long-term customer retention.

What You’ll Do

• Own outcomes for Truv’s largest and most complex enterprise customers
• Act as a trusted advisor to senior stakeholders across multiple business units
• Drive enterprise-wide product adoption and maximize utilization
• Lead large-scale implementations across multiple systems and use cases
• Design tailored enablement programs and training initiatives
• Analyze customer data to uncover insights and optimize performance
• Proactively identify risks and collaborate cross-functionally to resolve them
• Partner with Account Executives to drive renewals, upsells, and expansions

What They’re Looking For

• 5+ years of Customer Success experience in SaaS
• Experience working with enterprise or Fortune 500 clients
• Strong understanding of enterprise CS lifecycle and measurable impact
• Experience leading large-scale software rollouts
• Ability to translate complex technical products into business value
• Strong cross-functional collaboration skills
• Background in fintech, mortgage, or financial services (preferred)
• Startup experience with ability to scale processes quickly

Success Metrics

• Enterprise product adoption & activation
• Net Revenue Retention (NRR)
• Churn reduction
• Time to Implementation
• Time to Value
• Customer satisfaction & long-term advocacy

Benefits

• Fully remote work
• Health, dental & vision insurance
• 401(k)
• Flexible time off
• Equity compensation
• Work with innovative fintech technology
• Opportunity to shape the future of financial data access

Why This Remote Role Stands Out

If you enjoy working with enterprise fintech clients, driving measurable revenue outcomes, and influencing product adoption at scale, this remote Customer Success leadership role offers strong impact and growth potential.