✨ What you’ll be working on

Work remotely as a Customer Success Manager at Harbor Compliance managing B2B client accounts, retention strategy, and account growth while earning $60,000 to $75,000 annually plus benefits.

Harbor Compliance is a leading compliance solutions company recognized by Inc. 5000 and Deloitte Technology Fast 500. Serving 35,000+ clients, the company simplifies licensing and legal entity management through technology-driven services.

We are looking for a proactive Customer Success Manager who will ensure client satisfaction, improve retention, and drive long-term partnerships. You will act as a trusted advisor and help customers maximize value from Harbor Compliance services.

What You’ll Be Working On

• Managing key customer relationships
• Improving retention and satisfaction metrics
• Driving upsell and cross-sell opportunities
• Supporting customers through strategic guidance

What You’ll Do

Customer Retention

• Maintain 90%+ retention rate across assigned accounts
• Identify at-risk clients and implement recovery strategies
• Conduct regular business reviews and check-ins

Customer Growth

• Identify upsell and cross-sell opportunities
• Understand customer goals and usage patterns
• Collaborate with Account Management for revenue expansion

Customer Satisfaction

• Maintain strong CSAT score
• Handle escalations and problem resolution
• Provide product feedback to internal teams
• Connect customers to resources and partners

Who This Role Is Perfect For

• Customer Success Specialists ready to own accounts
• Account Managers moving into SaaS
• Support professionals transitioning to CSM
• B2B relationship managers who enjoy strategy and client growth

Requirements

• 3+ years experience in Customer Success, Account Management, or B2B client-facing roles
• Proven success in retention and customer satisfaction metrics
• Strong communication and relationship building skills
• High emotional intelligence and conflict resolution ability
• Experience with CRM tools (Salesforce, Gainsight, HubSpot or similar)

Pay & Benefits

• Performance bonuses / commissions possible
• Health benefits
• Flexible PTO
• Parental leave
• 401(k)
• Education reimbursement
• Fertility & adoption assistance

About the Company

Harbor Compliance provides compliance software and services helping businesses and nonprofits manage licensing and regulatory requirements efficiently across the U.S.