✨ What you’ll be working on

Looking for a remote customer support job where your communication skills truly matter? Join Cision as a Customer Support Specialist and become part of a global team helping brands build meaningful conversations and customer experiences.

This is a fully remote opportunity for candidates based in India who are passionate about customer service, problem-solving, and delivering world-class support through chat, email, and phone.

At Cision, your ideas are valued, your growth is supported, and your work directly impacts customers worldwide.

What You’ll Be Working On

As a Customer Support Specialist, you’ll work closely with support management, technical product specialists, and the R&D team to resolve customer issues and improve user experience.

You’ll handle customer inquiries, troubleshoot product-related concerns, escalate technical issues when needed, and ensure every customer interaction is handled with professionalism and care.

What You’ll Do

• Respond to customer queries via phone, email, and chat
• Troubleshoot and identify product-related issues
• Report bugs and feature requests to the internal R&D team
• Follow up with customers until issues are fully resolved
• Manage support tickets through all resolution stages
• Escalate critical customer issues based on severity
• Stay updated on new product features and updates
• Maintain internal documentation and knowledge-sharing resources
• Collaborate with support teams and cross-functional departments
• Deliver fast, helpful, and customer-focused support experiences

Requirements

• Excellent English communication skills (written and verbal)
• Previous experience in customer support or customer-facing roles
• Strong problem-solving and listening skills
• Ability to multitask in a fast-paced environment
• Self-motivated with strong ownership mentality
• Team player with positive attitude and professionalism
• Experience with MS Office Suite (Word, Excel, PowerPoint)
• Ability to prioritize workload based on customer needs
• Strong collaboration and interpersonal skills

Why Join Cision?

• Fully remote work opportunity in India
• Work with an international support team
• Career growth and learning opportunities
• Collaborative and inclusive company culture
• Opportunity to work with innovative communication technology
• Exposure to global customers and products