✨ What you’ll be working on

AssetWatch is hiring a Customer Support Representative to join its growing remote-first team. If you enjoy solving customer problems, communicating with people, and working with modern support tools, this could be a great opportunity to grow your career in a fast-growing tech company.

AssetWatch helps manufacturers prevent equipment failures through predictive maintenance technology. Their team is focused on improving manufacturing uptime while creating a strong customer experience.

What You’ll Be Working On

As a Customer Support Representative, you’ll help customers troubleshoot technical issues, respond to support tickets, and ensure a smooth customer experience across multiple communication channels.

You’ll work closely with internal teams and external customers to solve problems quickly and build long-term customer trust.

What You’ll Do

• Handle customer support requests through phone, email, software platforms, and internal systems
• Troubleshoot hardware, software, and network-related customer issues
• Coordinate with internal teams to resolve escalated support cases
• Communicate with customers proactively before issues become larger problems
• Maintain fast response times and high-quality customer service standards
• Use CRM and ticketing systems to manage and track cases
• Collaborate with Product and Support teams to improve customer experience
• Build strong relationships with customers through clear and timely communication
• Use tools like Salesforce, Zoom, Slack, and other support platforms

Requirements

• 2+ years of customer support or technical support experience
• Experience handling customer interactions virtually or in person
• Familiarity with high-volume ticketing systems
• Experience with CRM tools like Salesforce is preferred
• Comfortable using remote communication tools such as Zoom and Slack
• Strong communication and problem-solving skills
• Ability to multitask and manage multiple support requests

Pay & Benefits

• Competitive salary package
• Stock/equity options
• Flexible remote work schedule
• Comprehensive health benefits
• 401(k) retirement match
• Unlimited PTO
• Career growth opportunities
• Work with a fast-growing and collaborative remote team

Why Join AssetWatch?

AssetWatch is a rapidly growing remote-first startup building the future of predictive maintenance technology. The company offers employees the chance to make a direct impact while working alongside talented engineers, product experts, and business leaders.

If you’re looking for a remote customer support role with growth potential, modern tools, and a supportive team culture, this opportunity is worth exploring.