✨ What you’ll be working on

Work remotely with DoorDash as an Associate in Customer Experience. Use data, improve support processes for Dashers, and lead cross-functional projects in this USA remote role with salary up to $95,000

About the Role at DoorDash

DoorDash is hiring an Associate, Customer Experience to improve support processes and experience for Dashers. You will work closely with Customer Experience, Product, Engineering, and Tools teams to design smarter workflows, analyze performance data, and lead impactful operational projects.

This role blends strategy, analytics, and execution  perfect for someone who enjoys solving problems using data and turning ideas into real improvements.

What You’ll Do

• Partner with cross-functional teams to improve Dasher support experience
• Use data (Excel/SQL) to identify process gaps and improvement areas
• Design and execute projects from idea to measurable results
• Track and report key success metrics
• Lead priority initiatives with support and company leadership
• Optimize speed, quality, and effectiveness of customer support operations

What DoorDash Looks For

• 2+ years of experience in operations, analytics, or customer experience
• Strong organizational and problem-solving skills
• Comfortable working with SQL and Excel for data analysis
• Ability to work across multiple teams and responsibilities
• Strong communication and stakeholder management skills
• Self-starter who thrives in fast-paced environments

Salary Range

$64,600 – $95,000 USD per year (location-based)

Plus equity grants.

 Benefits

• 401(k) with employer match
• 16 weeks paid parental leave
• Medical, dental, and vision insurance
• Paid holidays, flexible PTO, and sick leave
• Wellness and mental health programs
• Disability and life insurance

Important Notice (NYC Applicants)

DoorDash uses the Covey hiring tool for certain NYC-related roles as part of their application process.

Why This Role is Great for Remote Workers

This is a deep focus, data-driven, independent work role with minimal customer interaction and high ownership ideal for professionals who enjoy solving operational problems behind the scenes.