✨ What you’ll be working on

Clipboard Health is hiring Client Support Specialists to support their workplace (B2B) customers.

This is not a typical call center job. You will be the primary support contact for business clients, helping them resolve shift issues, payment concerns, and platform questions quickly and professionally.

This is primarily a voice support role, with some email handling.

What You’ll Do

• Provide fast, empathetic support via voice and email
• Resolve issues related to shifts, payments, and platform usage
• Use tools like Zendesk and internal dashboards to investigate and document cases
• Apply problem-solving skills instead of scripts
• Work with Billing, Account Management, and Operations teams to resolve cases
• Maintain high standards of ownership and professionalism

What Makes You a Great Fit

• Strong spoken and written English
• Comfortable handling business clients over calls
• Excellent problem-solving and decision-making skills
• High accountability and customer-first mindset
• Ability to work in a fast-paced startup environment

No degree or specific experience required, skills matter more than credentials.

System Requirements

• Laptop/Desktop (No Chromebook or Linux)
• 20 Mbps wired internet
• Wired headset
• Quiet workspace
• Stable electricity and internet

Working Schedule

• 5 days a week
• 9-hour shifts with 1.5 hours break
• Weekend availability is mandatory
• Shift timings are in Pacific Time (convert to your local time)
• Fixed weekly days off based on business needs

 Hiring Process

1. Application
2. Case Study
3. Hiring Manager Interview
4. Executive Interview
5. Offer

Applicants will receive next steps via email within 2 days.

Why Join Clipboard Health?

• 100% Remote forever
• Work with global teams
• Skill-based hiring process
• High-growth startup environment
• Direct impact on business customers