✨ What you’ll be working on

InstaGopher is hiring for a Remote Community, Social & Customer Care role for professionals skilled in handling customer conversations across email, chat, and social media. This work from home opportunity offers ₹6–9 LPA for candidates with strong written communication, empathy, and the ability to manage public-facing customer interactions with brand responsibility.

Work From Home Customer Care & Social Support Job

This is not a typical ticket-based support role. You will represent the brand across customer care, social media comments, DMs, and community conversations. The focus is on tone, trust, and thoughtful communication rather than scripted replies.

About InstaGopher

InstaGopher is building a customer-first brand where every interaction shapes user trust and long-term relationships. The company values clarity in communication, empathy in customer handling, and strong ownership across support and community channels.

Job Role: Community, Social & Customer Care (Remote)

You will own daily customer interactions across email, chat, and social platforms while actively engaging with the online community. This role requires independent thinking, strong judgment, and the ability to respond appropriately without relying on scripts.

Key Responsibilities

• Handle customer queries across email, chat, comments, and DMs
• Maintain consistent brand voice across public and private interactions
• De-escalate customer issues with empathy and clarity
• Engage with the community through meaningful conversations
• Identify patterns in customer feedback and share insights with the team
• Ensure tone, context, and intent are considered in every response
• Escalate issues responsibly when required
• Contribute to improving customer experience and messaging

Requirements

• Strong written English communication skills
• Experience in customer care, chat support, or social media handling
• Ability to manage public-facing conversations confidently
• High level of ownership and independent decision-making
• Understanding of customer psychology and brand responsibility
• Comfortable working without scripts or constant supervision
• Proactive mindset and willingness to grow with the company

Salary

₹6,00,000 – ₹9,00,000 per annum

Who Should Apply

This role is ideal for customer support professionals, chat/email support agents, social media managers, and community executives who want to work remotely while building strong customer relationships and brand trust.