✨ What you’ll be working on

Clipboard is hiring a Remote Customer Experience Specialist to support healthcare professionals via chat, voice, and email using Zendesk and Salesforce. Full-time remote role for candidates in Africa, South America, and the Caribbean.

Clipboard is a fast-growing Series C marketplace connecting healthcare professionals with on-demand shifts across the US. With over 60,000 professionals on the platform and a global remote team of 700+ people, Clipboard has been profitable since 2022 and fills millions of shifts annually for healthcare workplaces.

Their mission is simple but powerful: help professionals turn extra time into real career growth and financial opportunity.

About the Role

This is not a typical entry-level support job.

At Clipboard, Customer Experience Specialists are on the front lines of a high-trust healthcare marketplace. You will support healthcare professionals in real time, solve urgent issues related to shifts, payments, and platform access, and help maintain a reliable, high-performing system used by thousands daily.

Many Clipboard leaders started in this exact role. If you are sharp, proactive, and want to grow into leadership, this is your path.

Clipboard operates 24/7. You will work 5 days in a 7-day cycle, and Saturday & Sunday availability is mandatory.

What You’ll Do

• Provide fast, empathetic support via chat, voice, and email
• Resolve issues related to shifts, payments, and platform usage
• Use tools like Zendesk, Salesforce, and Google Workspace to manage cases
• Maintain accurate documentation and internal notes
• Personalize communication and ensure high-quality responses
• Identify recurring issues and suggest process improvements
• Help onboard new healthcare workers and guide them confidently
• Apply sound judgment and escalate only when necessary

What Clipboard Is Looking For

• Fluent, professional English (spoken and written)
• 2+ years of customer support experience (chat or voice)
• 2+ years using CRM tools such as Zendesk or Salesforce
• 2+ years using Google Workspace in a professional setting
• Ability to thrive in fast-paced, cross-functional environments
• Strong attention to detail and problem-solving mindset
• Team-oriented attitude with a sense of ownership

System Requirements

• Minimum 15 Mbps wired internet connection
• Minimum i5 processor (or equivalent)
• Minimum 12 GB RAM
• Quiet workspace with stable power and internet

Why This Role Is Different

This role is designed for people who want to grow into leadership, not just answer tickets. Clipboard promotes internally, and this position is often the starting point for future team leads and operations leaders.