Customer Operations Associate

✨ What you’ll be working on

As a Customer Operations Associate, you’ll work within the Customer Success team and help customers get better results from the platform. A lot of your day will be spent inside the software managing candidate pipelines, checking data, keeping roles up to date, and handling the behind-the-scenes work that keeps customer accounts moving.

Your main focus will be supporting RippleMatch customers and helping recruitment teams connect with the right candidates.

What You’ll Do

• Build and manage candidate pipelines for customer accounts.
• Set up roles to attract the right mix and volume of candidates.
• Write and send candidate outreach messages.
• Track outreach performance and make adjustments when needed.
• Monitor how customers are using the product.
• Review data to spot trends and solve customer problems.
• Use spreadsheets and customer data to support better decisions.
• Learn the RippleMatch platform and become comfortable with its tools and settings.
• Keep customer roles and account settings accurate and up to date.
• Manage projects that support account and Customer Success team goals.
• Work closely with Customer Success Managers.
• Help with customer requests and day-to-day operational needs.
• Solve product-related customer issues and share useful feedback with internal teams.
• Keep candidate pipelines organised and moving.
• Help improve the experience for both customers and candidates.

What We’re Looking For

• 0–3 years of experience in an operations, administrative, or customer-facing role. Internships count.
• Strong attention to detail and comfort following clear processes.
• Comfortable working with Excel or Google Sheets.
• Able to work with data and use it to answer questions.
• Strong written and verbal communication skills.
• A self-starter who is willing to take ownership of tasks.
• Quick to learn new tools, software, and systems.
• Comfortable asking questions when something isn’t clear.
• Able to stay organised when priorities change.
• Comfortable with repetitive and detail-heavy work during busy periods.
• A collaborative teammate who communicates when something isn’t working.
• Curious about how products and platforms work.
• Genuinely interested in helping candidates find job opportunities.

Nice to Have

• Exposure to SQL.
• Experience working at a startup or interest in a fast-moving environment.
• Experience managing projects from idea through completion.

Benefits & Perks

• Remote-first work environment.
• Flexible working hours across multiple time zones.
• Flexible time off.
• Medical and dental plans.
• Parental leave.
• Employee stock options.
• Purpose-driven work focused on helping everyday workers and job seekers.

About JobGet

JobGet is a hiring platform focused on helping everyday workers find opportunities with less friction. The company works across industries including customer support, healthcare, food service, logistics, and manufacturing.

For this role, you’ll mainly support customers using the RippleMatch platform and work closely with the Customer Success team.

Think you’re a good fit? Review the full job details and apply directly through the official company job page.