✨ What you’ll be working on

Remote Customer Service Representative role at Rebag supporting phone, email, and live chat inquiries for a luxury eCommerce platform serving global customers.

Rebag is a leading luxury resale marketplace for designer handbags, accessories, shoes, and apparel. Founded in 2014 and backed by major venture investors, the company combines sustainability with accessible luxury through a seamless online and retail experience.

We’re looking for a Customer Service Representative based in Latin America to support customers across multiple channels while collaborating with internal teams to ensure a smooth buying and selling experience.

What You’ll Be Working On

• Multichannel customer communication
• Order support and issue resolution
• Customer relationship building
• Cross-team coordination

What You’ll Do

Customer Support

• Answer inbound calls and emails promptly
• Handle live chat inquiries in real time
• Provide order updates and product information
• Assist customers with buying and selling process

Problem Solving

• Identify customer needs and investigate issues
• Research orders and account details
• Provide solutions and alternatives
• Maintain high satisfaction standards

Collaboration

• Act as liaison between HQ and retail teams
• Support multiple departments across operations
• Help improve customer experience workflows

Who This Role Is Perfect For

• eCommerce or retail support agents
• Chat and email support specialists
• Call center representatives moving remote
• Fashion or luxury retail enthusiasts

Requirements

• 1+ year customer service experience (retail or eCommerce preferred)
• Fluent English communication (written and spoken)
• Experience handling phone-based customers
• Ability to multitask in fast-paced environment
• Strong problem-solving skills and attention to detail
• Positive, startup-minded attitude

Nice to Have

• Zendesk
• Shopify
• Google Workspace

Work Environment

• Remote (Latin America)
• Cross-functional startup environment
• Fast-growing global company

What You’ll Get

• Collaborative and supportive team culture
• Career growth opportunities
• Exposure to luxury fashion eCommerce industry
• Work-life balance focused culture

About the Company

Rebag is reshaping luxury resale by offering upfront payments and a frictionless selling experience, making high-end fashion more accessible and sustainable worldwide.