Customer Success Engineer

✨ What you’ll be working on

Command|Link is hiring a Customer Success Engineer for a fully remote role. This opportunity is a good fit for someone who has strong hands-on experience in IT infrastructure, networking, server administration, scripting, and customer-facing technical support.

If you’ve worked in an MSP environment or as a corporate IT administrator and enjoy solving real technical problems while helping customers get the most from a platform, this role could be worth a look.

About the Company

Command|Link is a SaaS company that provides network, voice, and IT security solutions for businesses. Their platform is designed to help companies manage core infrastructure through a single provider and simplify day-to-day IT operations.

The company works with enterprise customers and focuses on reducing vendor complexity, improving uptime, and making IT management easier at scale.

About the Role

This is not a surface-level customer success role. Command|Link is looking for someone who can actually work inside technical environments, understand infrastructure problems, and help customers use the platform properly from the start.

As a Customer Success Engineer, you’ll be the main technical point of contact for enterprise customers. You’ll help with onboarding, implementation, troubleshooting, automation, and long-term platform adoption. You’ll also work closely with internal teams by sharing product feedback and customer needs.

This role is especially suited for candidates who come from a managed service provider (MSP) background or have worked as an IT administrator supporting infrastructure, servers, monitoring systems, and network environments.

What You’ll Be Doing

• Manage the technical relationship with enterprise customers from onboarding through full platform adoption
• Help customers set up and configure monitoring, alerting, and automation workflows
• Work directly with infrastructure environments and support technical implementations
• Troubleshoot issues related to networking, security, servers, and system performance
• Build scripts or automations that reduce manual work and improve efficiency
• Act as a bridge between customers and the product team by sharing technical feedback and feature needs
• Create and improve onboarding processes that can be repeated across multiple customer accounts
• Support account growth and renewal discussions by providing technical guidance when needed
• Join sales conversations occasionally when technical expertise is required
• Collaborate with internal teams such as solutions engineering and product to improve the customer experience

What They’re Looking For

Required

• At least 3 years of experience in a hands-on technical role, with 5+ years preferred
• Experience working at an MSP or as a corporate IT administrator
• Strong background in server administration, scripting, networking, and firewall-related work
• Hands-on experience with monitoring or RMM tools such as SolarWinds, Auvik, Dynatrace, or Kaseya
• Ability to troubleshoot and solve technical issues independently
• Strong communication skills and the ability to explain technical issues clearly to both customers and internal teams
• Confidence working across infrastructure, security, alerting, and network-related topics

Nice to Have

• Experience working for an MSP-focused software company or in an MSP-serving environment
• Familiarity with ITSM or ITIL concepts
• Experience building onboarding workflows, technical playbooks, or repeatable customer processes
• Interest in moving into a future leadership or team management path

Why This Role Stands Out

This role blends customer success, technical onboarding, infrastructure support, and product collaboration. It’s a strong fit for someone who wants to stay close to real technology while also working directly with customers and helping shape how they use the product.

It could be especially appealing if you:

• enjoy solving infrastructure and network-related problems
• want a remote role with customer ownership
• like technical onboarding and platform adoption work
• want room to grow into a future leadership track

Perks and Benefits

According to Command|Link, team members can expect:

• Fully remote work
• Flexible time off
• Employee referral bonuses
• Opportunities to grow in a fast-moving company
• A work environment that values ideas, innovation, and ownership
• Team events and company gatherings

Quick Summary

If you’re someone who has real technical experience in IT operations, networking, monitoring tools, and infrastructure support and you want to use those skills in a customer-facing remote role this Customer Success Engineer position at Command|Link looks like a solid opportunity.

It’s best suited for people who are comfortable getting hands-on, solving technical problems directly, and helping enterprise customers succeed with a platform over the long term.