Customer Success Manager

✨ What you’ll be working on

Kajabi is hiring a remote Customer Success Manager in the USA to work with strategic customer accounts, guide onboarding, improve product adoption, reduce churn risk, and help customers get stronger results from the platform over time.

This role is a good fit for someone who’s comfortable managing relationships, running customer calls, spotting risks before they turn into problems, and turning “we bought the software” into “we’re actually getting value from it.”

If your background is in customer success, SaaS account management, onboarding, renewals, adoption, or strategic customer relationships, this one lines up well.

About Kajabi

Kajabi is a platform built for creators, coaches, and digital entrepreneurs who want to sell knowledge, courses, memberships, and digital products online. Instead of treating users like account numbers, Kajabi positions them as “Heroes” people building businesses, income, and freedom through what they know.

The company’s current pitch is pretty clear: they’re trying to move faster, rebuild with more urgency, and push harder than a typical safe corporate SaaS company. So if you like companies that want energy, ownership, and momentum instead of endless internal process, that part may appeal to you.

What this role is really about

As a Customer Success Manager, you’ll own relationships with a portfolio of strategic customers and help them succeed with Kajabi over the long run.

That means you won’t just answer questions when people get stuck. You’ll be responsible for helping customers onboard smoothly, adopt the product properly, use more of what Kajabi offers, and stay engaged enough to keep renewing and growing.

You’ll act as a mix of:

• relationship manager
• product guide
• customer advocate
• retention and growth partner

A big part of the job is understanding what each customer is trying to achieve, then helping them get there faster with Kajabi. You’ll also keep an eye on account health, identify churn risks early, and work with internal teams when something needs to be fixed, escalated, or improved.

What you’ll be working on

In simple terms, your job is to make sure Kajabi customers don’t just sign up they actually succeed.

You’ll work with strategic accounts, guide them through onboarding, stay close to their goals, and help them get stronger results from the platform. That includes regular check-ins, success planning, account health tracking, problem-solving, and spotting opportunities to expand usage when it genuinely makes sense.

This role sits right in the middle of customer success + account strategy + product adoption + retention.

What you’ll be doing

Here’s what the day-to-day work will likely look like:

• Manage relationships with assigned strategic customer accounts and become their main point of contact at Kajabi
• Lead onboarding for new customers so they can get set up smoothly and start using the platform quickly
• Build onboarding or success plans tailored to each customer’s goals and use case
• Stay in regular contact with customers through meetings, calls, and follow-ups to understand how things are going
• Help customers get more value from Kajabi by sharing best practices, product guidance, and strategic recommendations
• Track customer health, monitor progress, and identify early warning signs if an account is at risk
• Work to reduce churn by solving problems early, handling concerns, and helping customers stay successful
• Spot account growth opportunities where additional features, services, or expanded usage could genuinely help the customer
• Partner with internal teams like Product, Engineering, Marketing, Support, and Partnerships to improve the customer experience
• Bring customer feedback back into the company so product and internal teams understand what users actually need
• Help turn happy customers into advocates through referrals, testimonials, and stronger long-term relationships
• Report on customer health, success metrics, progress, and risks to internal stakeholders

What Kajabi is looking for

Kajabi is looking for someone who can handle both the human side and the business side of customer success.

You’ll likely be a strong fit if you have:

• 4+ years of experience in Customer Success within a SaaS company
• Experience managing strategic or high-value customer accounts
• A solid understanding of SaaS business models, renewals, adoption, retention, and lifecycle management
• Strong communication skills and the ability to build trust with stakeholders
• Confidence running calls, presenting recommendations, and handling customer conversations professionally
• Good problem-solving skills and the ability to figure out what’s going wrong before it becomes a bigger issue
• Experience using tools like HubSpot, Salesforce, Gainsight, or similar customer success / CRM platforms
• The ability to manage multiple priorities without dropping the ball
• A proactive work style — someone who doesn’t wait for a customer relationship to go bad before taking action
• Enough technical confidence to learn Kajabi deeply and become a reliable product expert for customers

Kajabi also mentions a Bachelor’s degree in a relevant field, but for many SaaS roles, hands-on customer success experience usually matters more than the degree alone.

Why this role stands out

A lot of customer success jobs are really just support jobs with a nicer title. This one feels more strategic than that.

You’re not just reacting to tickets or checking in once a quarter to ask how things are going. You’re being trusted to manage strategic accounts, guide onboarding, protect renewals, spot growth opportunities, and influence the customer experience across multiple teams.

If you like work that blends relationship management, problem-solving, retention thinking, and product knowledge, this role has a pretty solid mix.

It’s also a nice fit for someone who wants to grow deeper into strategic customer success, especially in a SaaS company where adoption and customer value actually matter.

Salary and benefits

Kajabi has shared the pay range for this role publicly for US-based applicants.

Salary

• $74,000 to $98,000 base salary
• 12% bonus
• Final pay depends on things like location, relevant experience, and skills

Benefits include

• Competitive salary + bonus + equity eligibility
• Medical, dental, and vision coverage for you and your family
• 401(k) with 6% match
• Flexible PTO
• Fitness and wellness perks
• Mental health resources
• Company travel for collaboration days
• Leadership and growth opportunities

Work setup

This role is remote, but Kajabi does expect some in-person collaboration during the year.

According to the listing:

• You may need to be in the office 2–3 times per quarter
• The role is best suited for people in Western time zones
• Kajabi is also open to supporting relocation for exceptional candidates who want to work from the Irvine, California office

So while this is remote, it’s not fully “work from literally anywhere with zero expectations.” It’s better to think of it as remote with occasional travel / collaboration expectations.