✨ What you’ll be working on

Work remotely as a Customer Success Manager at HappyCo helping SaaS customers adopt the platform, drive renewals, and grow long-term partnerships across the United States.

HappyCo builds cloud and mobile solutions that help property management teams operate more efficiently using real-time data. Their platform powers more than 5 million units and supports multifamily communities worldwide.

HappyCo is hiring a Customer Success Manager to drive adoption, retention, and long-term partnerships across enterprise customer accounts. You’ll act as a trusted advisor, guiding customers toward measurable business outcomes while collaborating with internal teams.

What You’ll Be Working On

• Strategic account relationships
• Product adoption and value realization
• Customer retention and renewals
• Cross-functional collaboration

What You’ll Do

Strategic Account Management

• Create and execute customer success plans aligned with business goals
• Build relationships from users to executive stakeholders
• Lead onboarding and best practice adoption
• Conduct business reviews and engagement sessions

Customer Health & Retention

• Monitor usage data and customer sentiment
• Identify risk indicators and manage escalations
• Ensure renewal readiness and long-term retention
• Support expansion opportunities with Account Managers

Product Advocacy & Enablement

• Share customer feedback with Product teams
• Help shape feature improvements and roadmap priorities
• Deliver presentations, training, and enablement content

Collaboration & Process Improvement

• Work with Sales, Support, and Implementation teams
• Improve customer lifecycle processes
• Contribute to operational excellence initiatives

Who This Role Is Perfect For

• SaaS Customer Success Managers
• Account Managers transitioning into CSM roles
• PropTech or multifamily industry professionals
• Data-driven relationship builders

Requirements

• 3+ years Customer Success experience in SaaS
• Multifamily or PropTech industry experience
• Strong analytical and communication skills
• Ability to manage multiple stakeholders
• Independent execution and ownership mindset

Nice to Have

• Gainsight or similar CS platforms
• Experience using AI tools to improve workflows

Pay & Benefits

• Competitive salary + stock options
• Unlimited vacation
• Paid parental leave
• Wellness and home office stipends
• Flexible remote work environment

Work Environment

• Fully remote (United States)
• Cross-functional SaaS team
• Outcome-driven culture

About the Company

Founded in 2011, HappyCo provides real-time property operations software helping property managers improve efficiency and resident experience across millions of units worldwide.