✨ What you’ll be working on

Customer Success Manager job in India (Remote) requiring 3+ years SaaS experience, managing US-based accounts, offering ESOPs, flexible leave, and competitive compensation at Zuddl.

About Zuddl

Zuddl is a modular event and webinar platform that helps B2B marketers and conference organizers plan and execute high-impact events that drive measurable growth. Global organizations including Microsoft, Google, ServiceNow, Zylo, Postman, TransPerfect, and the United Nations trust Zuddl to power their event programs.

As a Y Combinator (2020) company, Zuddl has raised $13.35 million in Series A funding led by Alpha Wave Incubation and Qualcomm Ventures, with participation from GrowX Ventures and Waveform Ventures.

Zuddl is outcome-focused, flexible, and partner-first  not just another vendor.

What You’ll Be Working On

• Manage a portfolio of 40+ mid-market SaaS accounts
• Lead onboarding and product training for new customers
• Build long-term, trusted client relationships
• Provide dedicated support and strategic guidance
• Track usage analytics and identify account expansion opportunities
• Collaborate with product engineers to improve user experience
• Partner with Sales to drive revenue growth within accounts
• Identify networking, referral, and upsell opportunities
• Monitor account health using Gainsight and other tools
• Maintain optimal platform adoption after customer events

Requirements

• 3+ years experience in Customer Success or Account Management in a SaaS company
• Experience managing US-region clients
• Willingness to work in US time zone (PST)
• Excellent written and verbal English communication skills
• Strong presentation and public speaking abilities
• Analytical mindset with data-driven decision making
• Strong organizational and multitasking skills
• Self-starter who can learn new tools independently

Why Join Zuddl

• Competitive compensation
• Employee-friendly ESOPs
• Fully remote working
• Flexible leave program
• Home workstation setup support
• Culture built on trust, transparency, and integrity
• Ground-floor opportunity at a fast-growing Series A startup

Why This Role Stands Out

This remote Customer Success Manager role is ideal for SaaS professionals in India who want global exposure, ownership of high-impact accounts, and growth in a funded startup environment.

If you enjoy working with data, building strong client relationships, and driving measurable customer outcomes — this opportunity offers long-term career growth.