✨ What you’ll be working on

Remote Customer Success & Relationship Specialist job in India for a SaaS company. Work from home full-time handling onboarding, support, and client success. Salary INR 6–8 LPA.

Lief is a fast-growing B2B SaaS company transforming the supported accommodation and care home industry. Our platform empowers thousands of care workers every day by simplifying operations and improving real-world outcomes.

We are building a global remote team focused on impact, reliability, and customer happiness.

What You’ll Be Working On

You will help customers successfully adopt and use the platform from onboarding to long-term relationship management. The role combines customer support + customer success, making you both a problem solver and a growth partner for clients.

What You’ll Do

Customer Support (Daily Operations)

• Act as the first point of contact via chat, email, and phone
• Assist customers with onboarding, setup, and training
• Troubleshoot platform and technical issues
• Follow up to ensure complete resolution and satisfaction
• Escalate critical issues and track resolution progress

Customer Success (Proactive Engagement)

• Improve product adoption and usage
• Conduct regular customer check-ins
• Identify upsell and cross-sell opportunities
• Collect and document feedback for product improvements
• Ensure smooth lifecycle transitions with internal teams

Reporting & Documentation

• Maintain CRM records of interactions and feedback
• Track CSAT, response time, and resolution metrics
• Create help docs, FAQs, and knowledge base content

Requirements

• 1+ year experience in Customer Support or Customer Success (SaaS preferred)
• Experience working remotely
• Strong written & verbal English communication
• Familiarity with CRM tools (Zoho or similar)
• Ability to troubleshoot software issues
• Strong time management & multitasking skills
• Customer-focused mindset and relationship-building ability

Good to Have

• Experience with Zendesk, Freshdesk, or Intercom
• Basic technical troubleshooting knowledge
• Understanding of SaaS workflows and onboarding processes

Pay & Benefits

• Health insurance
• Flexible working hours
• Coworking space access
• Career growth in a global SaaS company
• Direct impact on a mission-driven product

Why Join Lief?

You’ll work on a product improving the lives of care workers and young people while building your career in a fast-growing international SaaS startup.