✨ What you’ll be working on

MaxHome.ai is hiring a Remote Customer Support Specialist for a high-paying SaaS role focused on real estate transaction support, documentation quality, and AI workflow evaluation. This work from home job offers ₹9–12 LPA for candidates with 2+ years of customer support or customer operations experience.

About MaxHome.ai

MaxHome.ai is building an AI-native SaaS platform for the US real estate market, a $2 trillion industry where agent commissions alone exceed $100 billion. The company focuses on helping realtors save time and increase revenue using automation, AI, and optimized workflows. Their team consists of experienced builders from the real estate and technology space, scaling systems that power high-quality client experiences.

Job Role: Customer Support Specialist (Remote)

This role is central to managing client communication, documentation quality, AI workflow evaluation, and operational process improvements. You will work closely with Product, Engineering, and Operations teams to ensure real estate transactions are handled with speed, clarity, and precision.

Key Responsibilities

• Respond to client queries related to transactions, documents, and platform usage
• Track real estate transactions and ensure documentation meets compliance standards
• Perform quality control audits on internal submissions and operational data
• Evaluate AI model responses for accuracy, quality, and relevance
• Maintain speed and precision while managing workflow checks
• Monitor operational issues and coordinate with cross-functional teams for resolution
• Identify workflow inefficiencies and suggest scalable improvements
• Analyse customer feedback and translate insights into process enhancements
• Support product and engineering teams in automation and feature rollouts

Requirements

• 2+ years of experience in Customer Service, Customer Operations, or Customer Support
• SaaS or startup experience preferred
• Bachelor’s degree in any discipline
• Strong attention to detail in documentation and systems
• Excellent communication and cross-team collaboration skills
• Ability to work in fast-paced, ambiguous environments
• Interest in AI, automation, and operational efficiency
• Strong time management and independent working ability

Salary

₹9,00,000 – ₹12,00,000 per annum

Why This Remote Job Is a Great Opportunity

• Work with an AI-driven SaaS company in the US real estate industry
• Fully remote customer support role
• High salary range for support professionals
• Opportunity to work with Product and Engineering teams
• Exposure to AI model evaluation and automation workflows

Who Should Apply

This role is ideal for experienced customer support professionals, customer operations specialists, and SaaS support executives who want to transition into high-growth AI and automation environments while working remotely.