Team Lead, Customer Support
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✨ What you’ll be working on
Lead and scale a high-performing remote customer support team at Eneba, a fast-growing global gaming marketplace serving 20M+ users, with salary €24,000–€36,000 and strong growth opportunities.
About the Company – Eneba
Eneba is building an open, safe, and sustainable digital marketplace for gamers worldwide. With over 20 million active users, the company is rapidly scaling while maintaining a strong focus on trust, safety, and seamless customer experience.
As Eneba expands its global footprint, they are looking for a strong Customer Support Team Lead to help drive operational excellence and team performance in a fully remote environment.
What You’ll Do
- Lead and mentor a B2C Customer Support team to achieve operational KPIs
- Drive high customer satisfaction through quality assurance and coaching
- Handle escalations and ensure complaints are resolved professionally
- Collaborate with planning teams on staffing and hiring
- Conduct performance reviews and employee appraisals
- Partner cross-functionally to improve processes and workflows
- Monitor business metrics and optimize support effectiveness
- Improve user journeys, touchpoints, and customer experience flows
- Promote experimentation and continuous improvement within the team
What They’re Looking For
- Proven experience leading and developing remote or hybrid teams
- Ability to set clear deliverables and improve Customer Success metrics
- Strong leadership presence with excellent communication skills
- Experience managing teams of 10+ members (preferred)
- Project management mindset with continuous improvement focus
- Ability to lead through ambiguity and fast-paced change
- Strong understanding of tone of voice and customer communication strategy
- Experience in startups, digital marketplaces, or evolving products is highly desirable
- Strong English communication skills
Benefits
- Employee Stock Options program
- Performance-based bonuses & referral bonuses
- Additional paid leave options
- Personal learning budget
- Paid volunteering opportunities
- Work from anywhere (office or remote flexibility)
- Fast-track professional growth with structured promotion processes
Why This Role is Great for Remote Leaders
- If you enjoy building high-performing support teams, driving operational excellence, and shaping customer experience at scale this is a strong opportunity within a fast-growing global gaming marketplace.
A quick snapshot to help you decide.
💛 Honest Note
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