✨ What you’ll be working on

Deblock is Europe’s newest and most exciting fintech, bringing together the worlds of banking and digital assets in a safe, simple, and beautifully designed. Our mission is to empower people to use modern financial tools with confidence, combining the reliability of traditional finance with the innovation of Web3.

They’re now looking for Customer Support Specialists who love helping people, solving problems, and communicating clearly through chat and email.

If you enjoy turning customer questions into happy experiences, this role is for you.

What you will be doing

• Support customers through Chat and Email
• Help with account questions, payments, and product guidance
• Troubleshoot issues in a friendly, patient, and professional way
• Follow safety and compliance processes to protect customers
• Work in rotating shifts, including some weekends, to support European users
• Share customer feedback internally to improve the product

What they are looking for

• Excellent written and spoken English
• Strong communication and problem-solving skills
• Attention to detail and empathy when handling customer issues
• Comfortable working rotational shifts
• Interest in fintech, digital payments, or crypto
• Previous customer support experience is helpful but not mandatory
• Eligible to work as a freelancer on a 12-month services contract

What you get

• Above market pay for junior support roles
• Telework allowance to support your remote setup
• Laptop and all required accessories provided
• Opportunity to work with a fast-growing fintech team in Europe
• Real career growth as the company scales

Why this role is great for remote support professionals

This is a great opportunity to work with a modern fintech company while building experience in payments, crypto, and digital banking all from the comfort of your home.

If you enjoy chat support, email support, and helping customers every day, you’ll feel right at home here.