✨ What you’ll be working on

Dockwa is hiring a Remote Customer Support Representative to deliver customer service and technical support to marina operators and boaters via email, phone, and live chat.

About Dockwa

Dockwa is a marina management software company helping operators and boaters manage reservations, payments, and daily operations digitally. Their platform is widely used across the marine industry to simplify marina operations and improve customer experience.

Role Overview

As a Customer Support Representative, you will be the frontline voice of Dockwa, supporting marina operators and boaters via email, phone, and live chat. You will troubleshoot issues, guide users, and share insights that help improve product and customer experience.

Key Responsibilities

• Handle support across email, phone, and chat
• Help customers navigate the platform
• Troubleshoot technical issues and escalate when needed
• Deliver personalized, thoughtful solutions
• Share customer feedback with internal teams
• Contribute to knowledge base and support improvements

Required Experience

• 0 to 2 years in customer support or customer-facing roles
• Strong communication skills
• Comfortable learning software and tools
• Good time management and problem-solving mindset

Who Succeeds Here

• Takes ownership and solves problems proactively
• Comfortable working in a fast-moving startup environment
• Collaborative and feedback-driven

Why This Role Is Exciting

This role offers a strong foundation to grow into Customer Success, Sales, or Product while working closely with real users and product teams.

This is a great opportunity for candidates looking for a remote customer support job, work from home customer service role, or an entry level technical support position in a growing SaaS company.