✨ What you’ll be working on

Work remotely as a Customer Service Representative (East Coast) at Sysco Guest Supply handling order tracking, shipment issues, and customer inquiries with pay $15.29 to $22.88 per hour.

Sysco Guest Supply (Guest Worldwide), part of Sysco’s global distribution network, supports thousands of hospitality businesses worldwide with operational products and logistics coordination.

This position focuses on resolving order issues, tracking deliveries, and supporting internal teams to ensure smooth customer operations.

What You’ll Be Working On

• Shipment tracking and delivery coordination
• Resolving order discrepancies and backorders
• Supporting internal departments
• Customer follow-ups and satisfaction

What You’ll Do

Order Tracking & Updates

• Research ETA, shipment tracking and proof of delivery
• Send order confirmations and acknowledgements
• Inform customers about order status and procedures
• Follow up via email or phone for resolution updates

Problem Resolution

• Investigate delivery discrepancies and backorders
• Process return authorizations and adjustments
• Review shipping policy exceptions with management
• Ensure customer satisfaction after resolution

Internal Collaboration

• Work with Accounting on held orders
• Coordinate with Purchasing on drop shipments and replacements
• Communicate with Territory Managers regarding updates

Training & Growth

• Participate in company and vendor training programs
• Continuous learning in logistics and order systems

Who This Role Is Perfect For

• Customer support agents in logistics or retail
• Order processing or back-office support specialists
• Call center agents transitioning to operations support
• Detail-oriented problem solvers who enjoy investigation work

Requirements

• High school diploma or GED (college preferred)
• 2+ years customer service experience
• Shipping, inventory, or order handling experience
• Call center experience is a plus
• Strong written and verbal communication
• Ability to manage multiple priorities
• Proficiency in Microsoft Office and databases

Skills Needed

• Problem solving and decision making
• Professional communication
• Organization and time management
• Attention to detail
• Customer satisfaction focus

Work Environment

• Remote office environment
• Computer-based support role
• Standard full-time schedule
• Accommodation support available

About the Company

Sysco is a global leader in distribution, serving over 700,000 customer locations worldwide with logistics, supply chain and operational support services.