✨ What you’ll be working on

Fubo is hiring a Remote Tier 2 Customer Care Representative to handle escalated customer support across phone, email, and social media channels.

About Fubo

Fubo is a consumer-first live TV streaming company delivering sports, news, and entertainment with a modern user experience. With global offices including Bangalore, Fubo’s technology and support teams play a key role in shaping the future of streaming.

Role Overview

As a Tier 2 Customer Care Representative, you will manage escalated support cases from Tier 1 agents and directly assist customers with subscription, billing, and technical concerns. You’ll work in a shift environment and stay updated through ongoing training on product and policy changes.

Key Responsibilities

• Handle escalated customer issues via phone, email, and social media
• Resolve billing, subscription, and technical support cases
• Aim for one-call resolution and high customer satisfaction
• Use internal tools and systems to diagnose and solve issues
• Stay updated with product, service, and policy knowledge
• Maintain professionalism across all communication channels

Required Experience

• High school diploma or GED
• Experience handling escalations in customer care or call center roles
• Strong written and verbal communication skills
• Familiarity with social media engagement and responses
• Ability to work independently in a fast-paced environment
• Excellent phone etiquette and customer handling skills

Other Requirements

• Availability to work weekends (Saturday and Sunday)
• Willingness to work rotating shifts, holidays, and overtime if needed

Perks & Benefits

• Competitive hourly pay and benefits package
• Health, Dental, Vision, 401k, Life Insurance
• Free Premium Fubo account
• Unlimited PTO and learning opportunities
• Global team and career growth exposure

Why This Role Is Exciting

This is a great opportunity for candidates looking for a remote customer support job, work from home customer service role, or an advanced technical support position in a fast-growing streaming technology company.