✨ What you’ll be working on

Remote Workforce Management (WFM) Job from India | Revolut Hiring, ideal for professionals with contact centre workforce planning and scheduling experience.

About Revolut

Revolut is one of the world’s fastest-growing fintech companies, helping 65+ million customers manage spending, saving, investing, exchanging, and more all in one app.

With 10,000+ employees worldwide, Revolut is known for its strong culture, fast growth, and commitment to delivering exceptional customer experiences.

About the Role

The Subject Matter Expert (Workforce) plays a key role inside the Customer Support organization, ensuring the Support team operates with accurate forecasting, scheduling, and data management.

You will plan, forecast, and manage workforce operations for 400+ employees across multiple locations, helping deliver world-class support experiences.

This is a remote India role supporting global support operations.

Key Responsibilities

• Forecast and plan staffing for 400 employees across 4 locations
• Generate and adjust schedules based on inflow, trends, and real-time data
• Maintain accurate workforce data for joiners, leavers, and team changes
• Work closely with Support leaders to ensure schedule adherence
• Analyze trends and maintain performance tracking processes

• Improve workforce planning, reporting, and operational workflows

Requirements

Must Have

• Experience in contact centre workforce planning (WFM)
• Knowledge of inflow forecasting, handle time, and queue management
• Strong analytical and problem-solving skills
• Excellent English communication (C1 level)
• Ability to manage data accurately and spot trends
• Comfort using tools like Google Docs, Excel, Outlook, and similar software

Good to Have

• Experience managing large workforce scheduling
• Ability to adapt quickly in fast-changing environments
• Experience improving performance tracking and operational processes

Why This Role is Great for Remote Professionals

This is an excellent opportunity for professionals with WFM / Workforce Planning / Contact Centre Operations experience looking for a remote job from India with a global fintech leader.