TaxDome is a fast-growing SaaS platform helping tax and accounting firms manage their operations through an all-in-one practice management solution. The platform enables firms to streamline workflows, improve client communication, and grow revenue.

What You’ll Be Working On

Provide a high-quality support experience by assisting customers in navigating the platform, resolving issues, and maximizing the value they get from the software.

What You’ll Do

• Handle inquiries via email, chat, tickets, calls, and web conferences
• Troubleshoot product issues and guide users to solutions
• Escalate tickets to internal teams when necessary
• Provide phone and Zoom support when required
• Stay updated on features and internal processes
• Identify recurring issues and proactively report them
• Maintain accurate records in support and CRM tools

What They’re Looking For

• Fluent English communication skills (additional languages a plus)
• Experience in customer service or client-facing roles
• SaaS support experience preferred
• Basic technical troubleshooting ability
• Comfortable using CRM and support tools
• Strong empathy and customer-centric mindset
• Organized, proactive, and reliable
• Stable internet and own equipment

What You’ll Get

• Fully remote global team environment
• Structured onboarding and ongoing training
• Exposure to a growing SaaS company
• Skill development in customer support and collaboration
• Long-term growth opportunities

Why This Role Is Great

This role offers hands-on SaaS customer support experience across multiple communication channels, making it ideal for candidates looking to build a long-term remote support career.