Customer Support Specialist

✨ What you’ll be working on

Propelus is a technology company that helps simplify workforce compliance across the healthcare industry. Its flagship platform, CE Broker, is trusted by healthcare professionals, employers, and regulatory boards to manage continuing education and licensing requirements.

With more than 20 years of experience, Propelus continues to build technology that reduces administrative work and helps healthcare organizations stay compliant. As a remote-first company, it combines modern software with outstanding customer support to create a better experience for millions of professionals.

About the Role

Propelus is looking for a Customer Support Specialist to join its remote Customer Support team in the United States.

In this role, you’ll help healthcare professionals using the CE Broker platform through phone, live chat, and email support. This is a fast-paced SaaS support position where you’ll solve technical issues, educate customers about account features, and deliver exceptional customer experiences every day.

If you enjoy troubleshooting software, explaining technical concepts in simple language, and working in a high-volume support environment, this could be a great opportunity.

What You’ll Do

• Respond to customer questions through phone, live chat, and email.
• Deliver friendly, accurate, and timely customer support.
• Troubleshoot software issues and guide users through solutions.
• Handle a high volume of inbound support requests efficiently.
• Work alongside AI-powered support tools to resolve more complex customer issues.
• Help customers understand CE Broker account features and subscription options.
• Document recurring customer issues and provide feedback to internal teams.
• Improve internal knowledge base articles and support documentation.
• Maintain excellent customer satisfaction while meeting productivity goals.
• Collaborate with teammates to improve the overall customer experience.

Requirements

• At least 2 years of experience in SaaS customer support, technical support, or contact center roles.
• Experience using Zendesk or similar CRM software.
• Excellent verbal and written English communication skills.
• Strong troubleshooting and problem-solving abilities.
• Comfortable learning new software platforms and AI-powered tools.
• Ability to explain technical concepts in simple, easy-to-understand language.
• Associate degree or higher preferred.
• Spanish language skills are a plus.

Remote Work Requirements

To succeed in this remote role, you’ll need:

• A quiet and professional home office.
• Reliable high-speed internet (minimum 25–50 Mbps download and 5–10 Mbps upload).
• Stable internet capable of supporting high-quality VoIP phone calls throughout your shift.

Benefits

Propelus offers a comprehensive benefits package that may include:

• Fully remote work
• Flexible paid time off
• Paid volunteer time
• Birthday leave
• Paid parental leave
• Professional development allowance
• 401(k) with company matching (US employees)
• Medical, dental, and vision insurance
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Annual Lifestyle Spending Account for wellness and work-from-home expenses
• Health insurance and life insurance benefits for eligible LATAM employees
• Employee wellness and financial planning resources

Why Join Propelus?

If you enjoy helping people solve technical problems while working in a collaborative remote environment, Propelus offers an excellent opportunity to grow your customer support career.

You’ll support healthcare professionals who rely on CE Broker every day, work with modern SaaS technology, and collaborate with a team that values innovation, continuous improvement, and exceptional customer service. With professional development opportunities, flexible benefits, and a remote-first culture, Propelus is a great place to build long-term career growth.

Apply for this Remote Customer Support Job

If you’re based in the United States and have experience supporting customers in a SaaS or technical support environment, this role could be an excellent next step.

Click the Apply Now button to submit your application directly through Propelus’ official careers page.