Customer Service Representative, Series 7 Registered

✨ What you’ll be working on

In simple terms, you’ll be one of the people customers reach when they need help with brokerage-related questions. That could mean helping with account issues, explaining trading-related topics, handling service requests, or supporting users across different communication channels.

You won’t just be answering questions. Crypto.com also wants someone who can notice what’s slowing customers down, spot repeated pain points, and help improve the support experience over time.

What you’ll be working on

Your day-to-day work may include:

• Helping customers through phone, email, and chat
• Delivering a high-touch, professional support experience
• Assisting users with questions related to equities trading, margin accounts, and options
• Supporting the customer journey for Foris Capital’s regulated securities business
• Identifying friction points in the support process and suggesting improvements
• Learning the products deeply enough to handle both simple and more complex customer issues
• Working closely with internal teams to improve service quality and customer experience

What they’re looking for

This role is for someone who can talk to customers with confidence, explain financial topics clearly, and stay calm while handling questions that may involve trading, accounts, or platform-related issues.

Required skills and experience

• Active FINRA Series 7 and Series 63 licenses
• At least 1 year of customer-facing brokerage experience
• Experience with:
  • equities trading
  • margin accounts
  • options trading
• Strong written and verbal communication skills
• Ability to deliver excellent support across both calls and text-based channels
• Comfort building trust and credibility with clients quickly
• Ability to work independently in a fast-moving remote environment
• Good judgment, strong prioritization, and comfort handling multiple tasks
• Familiarity with mobile trading applications
• Interest in helping build a stronger customer service culture

Nice to have

• Series 24 license
• Supervisory experience

Important requirement

• Clean regulatory record with no disclosure events

Who should apply?

You should seriously consider this role if:

• You already work in brokerage customer support
• You have your Series 7 and 63 licenses active
• You’re comfortable helping customers with trading-related questions
• You want a remote finance support role in the US
• You like support work that goes beyond basic scripted replies
• You’re okay working in a fast-moving environment where products and processes can keep evolving

Benefits mentioned by the company

• Competitive salary
• Annual leave, including birthday leave and work anniversary leave
• 401(k) with employer match
• Company-sponsored health, dental, vision, and life/disability insurance
• Flexible work setup, including remote options
• Internal mobility opportunities for employees who want to explore different roles inside the company

A quick note about Foris Capital and Crypto.com

This role supports Foris Capital US LLC, which is Crypto.com’s regulated broker-dealer business in the US.

That’s important because this is not a crypto trading support role in the usual sense. It’s tied to the company’s regulated securities business, which is why they’re specifically asking for candidates with brokerage experience and FINRA licenses.

The company also notes that Foris Capital is separate from Crypto.com’s crypto business, and securities activity through Foris Capital is handled differently from crypto balances or transactions on Crypto.com’s broader platform.

Why this role stands out

A lot of customer support jobs in finance are either vague or overloaded with corporate wording. This one is more direct about what they actually need: someone who understands brokerage support, has the right licenses, and can handle customers professionally across multiple channels.

If you’ve been working in trading support and want to move into a remote role with a recognizable fintech brand, this could be a strong fit.

Apply for this remote customer service role

If this sounds like your kind of role, apply through Crypto.com’s official careers page. Since this job involves a regulated financial services business, make sure your licensing details, brokerage experience, and customer-facing background are clearly visible on your resume before applying.