Customer Service Representative 2

✨ What you’ll be working on

Enlyte is hiring a Customer Service Representative 2 for a remote role in the United States. This looks like a good fit for someone with experience in customer service, client communication, workflow coordination, and support operations, especially if you’ve worked in healthcare, insurance, or another detail-heavy service environment.

If you’re the kind of person who can handle customer questions, keep multiple tasks moving, coordinate with different teams, and stay calm when things get messy, this role is worth a look.

You’ll be working with internal teams, clients, account managers, and other stakeholders to help solve issues, keep work on track, and support better customer outcomes.

About the Company

Enlyte works in the healthcare and recovery support space, helping people recover after workplace injuries or auto accidents. The company combines technology, clinical expertise, and support services to help individuals return to health and everyday life.

Their work also supports employers, insurers, and business clients who need help managing care, claims, and recovery-related services. Enlyte positions itself as a company focused on both service quality and real-world impact.

About the Role

As a Customer Service Representative 2, you’ll act as a key connection point between customers, internal teams, and business partners. This is not just a basic “answer the phone and move on” customer service job there’s a strong coordination and operations side to it too.

You’ll be helping with customer communication, issue resolution, workflow management, report review, and support for account and sales-related activity. The role also involves keeping an eye on patterns, high-priority items, and possible opportunities that come out of customer or account data.

If you like support roles where you’re not just reacting all day but also helping the team stay organized and spotting things others miss this role has that mix.

What You’ll Be Doing

Support customers and internal teams

• Build strong working relationships with both internal and external stakeholders
• Respond to customer questions, requests, and escalations in a timely way
• Act as a reliable point of contact between departments, clients, and partners
• Help make sure concerns are resolved clearly and professionally

Keep workflows moving

• Triage incoming work and help make sure tasks are prioritized properly
• Coordinate high-value or sensitive items across multiple teams and stakeholders
• Keep people updated on progress, timelines, delays, and next steps
• Support smooth day-to-day operations and help reduce confusion between teams

Track patterns and surface issues

• Monitor customer concerns and recurring problems
• Share trends, issues, or patterns with leadership when they need attention
• Help the team spot service gaps, communication issues, or workflow bottlenecks early

Work with reports and business data

• Review reports to identify useful trends, opportunities, or possible leads
• Support sales and account management teams by flagging relevant customer or business insights
• Use data and reporting to help improve service, account growth, or internal decisions

What They’re Looking For

Required

• High school diploma or equivalent
• 2+ years of customer service experience
• Strong communication and problem-solving skills
• Comfortable managing multiple priorities in a fast-moving environment
• Good attention to detail and ability to stay organized
• Ability to work across teams and handle client-facing communication professionally
• Experience reviewing reports or data and pulling out useful insights

Preferred / Helpful

• Associate’s or Bachelor’s degree
• Experience in healthcare, insurance, or a related industry
• Experience working with vendor or provider relationships
• Confidence handling escalations, coordination work, and cross-functional support

Benefits

Enlyte says eligible employees may receive benefits such as:

• Medical, dental, and vision coverage
• Health Savings Account (HSA) / Flexible Spending Account (FSA) options
• Life and AD&D insurance
• 401(k)
• Tuition reimbursement
• Wellness and health-related support resources