Customer Success Engineer

✨ What you’ll be working on

As a Customer Success Engineer, your job is to help customers successfully use GitLab in their day-to-day workflows. You’ll act as a technical partner for customers across APJ, helping them solve implementation issues, improve adoption, and use GitLab more effectively across areas like source code management, CI/CD, security, and Agile planning.

This is not a backend-only engineering role and it’s not a generic support role either. It sits in the middle of customer success + technical consulting + product adoption.

You’ll spend time understanding what customers are trying to achieve, where they’re getting blocked, and how GitLab can fit better into their workflows. You’ll also work closely with internal teams like Account Executives and Renewals Managers to support retention, customer growth, and long-term success.

What you’ll be doing

Here’s what the day-to-day work will likely look like in this role:

• Support customers through Zoom calls and written communication, helping them solve technical challenges and move forward with GitLab implementation
• Guide customers on how to use GitLab more effectively across DevSecOps workflows
• Help teams improve adoption of GitLab by sharing best practices, technical recommendations, and practical solutions
• Run customer workshops, demos, and enablement sessions so users feel more confident using the platform
• Partner with internal account teams to align technical advice with customer goals, renewals, and expansion opportunities
• Share product knowledge and implementation learnings through documentation, tutorials, and internal enablement resources
• Handle multiple customer conversations and technical engagements at the same time while keeping communication clear and organized
• Support customers across the APJ region, which means working with teams that may have different levels of technical maturity, different working styles, and different business needs

What GitLab is looking for

You don’t need to match every line perfectly, but the company is generally looking for someone with a strong mix of technical understanding + customer-facing communication.

You’ll likely stand out if you have:

• Experience helping customers or users adopt a technical product or platform
• A background in technical consulting, customer success engineering, solutions engineering, implementation, support engineering, or similar roles
• Familiarity with DevSecOps, CI/CD, source code management, software delivery, security workflows, or Agile planning
• A technical foundation in software development, systems engineering, infrastructure, or related environments
• Strong communication skills and the ability to explain technical topics clearly without making them more confusing
• Experience leading or supporting demos, workshops, onboarding sessions, or product enablement calls
• Comfort working in a remote and asynchronous environment, where clarity, ownership, and follow-through matter a lot
• The ability to manage multiple customer conversations and priorities without losing track of details
• Interest in working with customers across APJ and adapting to different teams and working styles

Why this role stands out

A lot of remote technical roles are either deeply internal or heavily sales-driven. This one sits in a more useful middle ground.

You’re not just writing code in isolation, and you’re not only trying to close deals. You’re helping customers actually make progress getting unstuck, improving workflows, and seeing value from the product. If you enjoy being technical but also like talking to people, teaching, solving messy real-world problems, and making tools easier for others to use, this role has a lot going for it.

It’s also a good option for people who want to grow toward customer-facing technical leadership over time.

Benefits at GitLab

GitLab offers a full-time benefits package that includes support for health, finances, and long-term growth. Per the company’s listing, highlights include:

• Flexible paid time off
• Equity compensation and employee stock purchase plan
• Growth and development fund
• Parental leave
• Team member resource groups
• Well-being and financial support benefits

Should you apply?

You should seriously consider this role if:

• You enjoy helping customers solve technical problems
• You have some exposure to DevOps, DevSecOps, CI/CD, or developer tooling
• You’re comfortable speaking with customers, leading calls, and explaining technical ideas clearly
• You want a remote role that blends technical depth with customer impact
• You’re based in India and want to work with a global product-led company

If that sounds like your kind of work, this is a solid remote opportunity to explore.