Technical Chat Support

✨ What you’ll be working on

Network Solutions is hiring a Remote Technical Chat Support professional in India. You’ll work with customers who need help with domains, web hosting, email, websites, and other online services while building valuable technical support experience.

About Network Solutions

Network Solutions has been helping businesses build and protect their online presence for decades. From domain names and web hosting to website security and brand protection, the company supports millions of customers worldwide.

Their team combines years of industry experience with modern technology to help businesses manage their digital assets safely and efficiently.

What You’ll Be Working On

You’ll be the first person customers reach when they need technical help. Your goal is to resolve issues quickly while providing a friendly and professional support experience.

Your daily responsibilities include:

• Help customers troubleshoot technical issues through chat, email, and calls.
• Follow up to make sure customer issues are fully resolved.
• Handle customer escalations and coordinate with internal teams when needed.
• Diagnose problems related to domains, hosting, websites, and email services.
• Test new products and features before release.
• Report bugs and work closely with product and engineering teams.
• Suggest ideas that improve customer experience and internal processes.
• Support customers during rotating shifts in a 24×7 environment.

What They’re Looking For

You’ll likely be a good fit if you have:

• A Bachelor’s degree in Engineering, Computer Science, or a related field.
• Strong written and verbal communication skills.
• Excellent customer service and problem-solving abilities.
• Confidence handling customer conversations across multiple support channels.
• The ability to learn new technologies quickly.
• A passion for helping customers solve technical issues.
• Comfortable working rotational shifts.

Technical Skills

Experience with some of the following will be helpful:

• DNS (Domain Name System)
• Networking fundamentals
• Domain names and web hosting
• Linux and Windows basics
• cPanel and Plesk
• Email configuration (IMAP, POP3, SMTP)
• Web servers
• WordPress and other CMS platforms
• Website troubleshooting

Why Consider This Role?

This role is a great opportunity for someone who wants to build a career in technical customer support while working remotely.

You’ll gain hands-on experience with web hosting, domains, email systems, and website technologies while supporting customers from different industries. If you enjoy learning new technologies and solving real customer problems, you’ll have plenty of opportunities to grow.

Benefits

Network Solutions offers a supportive environment where employees can continue learning and developing their careers.

Benefits include:

• Fully remote work options
• Work-life balance
• Health insurance
• Learning and certification support
• Flexible leave policies
• Inclusive workplace culture
• Career growth opportunities
• Training and mentorship