Technical Support Engineer

✨ What you’ll be working on

HappyRobot is hiring a Technical Support Engineer in India to help customers and internal teams solve product and technical issues.

This is a hands-on support role. You’ll investigate problems, help customers set up and use the product, document solutions, and work with the engineering team when an issue needs deeper technical attention.

You won’t just close tickets and move on. Part of the job is spotting problems that keep coming back and helping improve the support experience.

What you’ll be doing

• Provide first-line technical support to customers and internal teams.
• Investigate and troubleshoot software, hardware, and system-related issues.
• Help customers with product setup, configuration, and better ways to use the platform.
• Explain technical problems and solutions in simple, clear language.
• Escalate complex issues to the engineering team and follow them through to resolution.
• Keep accurate notes of customer conversations, technical issues, and solutions.
• Write and improve FAQs, user guides, technical documentation, and knowledge base articles.
• Notice recurring support issues and share ideas that could improve the product.
• Work with engineering and other teams to create a smoother customer experience.

You may be a good fit if you have

• 1+ years of experience in a technical role.
• Strong troubleshooting and problem-solving skills.
• Clear written and verbal communication skills.
• Experience documenting solutions or writing user guides.
• Familiarity with ticketing systems and customer support tools.
• The ability to explain technical topics to non-technical people.
• A proactive approach to solving problems.
• A customer-first mindset.

You don’t need to make technical things sound fancy. If you can understand a problem, investigate it properly, and explain the solution clearly, that’s a big part of this role.

Why join HappyRobot?

HappyRobot builds infrastructure that helps enterprises create and manage AI workforces across voice, email, and business systems.

The company was part of Y Combinator’s S23 batch and is backed by investors including a16z and Base10.

For the right person, this role offers the chance to work in a fast-growing AI company, take ownership of technical problems, and work closely with engineers and product builders.

The company also highlights competitive compensation and equity as part of the opportunity.

A quick note before you apply

Take a minute to check your CV before applying.

If you’ve worked with technical troubleshooting, support tickets, product configuration, customer issues, or knowledge base documentation, make sure that experience is easy to find on your resume.

Real examples help.

Something simple like “Investigated customer-reported technical issues and documented solutions for recurring problems” tells a hiring team much more than writing “good problem-solving skills.”