Customer Service Representative

✨ What you’ll be working on

LumiMeds is hiring a Customer Service Representative to support patients through phone, chat, email, and SMS. You’ll help people manage appointments, prescriptions, billing, and account-related questions while delivering a caring and professional customer experience. If you enjoy solving problems and working in a fast-paced remote environment, this could be a great fit.

What you’ll be working on

• Support patients through phone, chat, email, and SMS.
• Answer questions about appointments, prescriptions, billing, and subscriptions.
• Help patients navigate the telehealth platform with confidence.
• Escalate clinical questions to the appropriate teams.
• Work closely with Clinical, Operations, Sales, and Patient Success teams.
• Record customer interactions accurately in CRM systems.
• Follow up with patients until issues are fully resolved.
• Share ideas that improve customer experience and internal processes.
• Meet customer satisfaction and response time goals.

What they’re looking for

• 2+ years of customer service or customer support experience.
• Experience handling remote support through chat, phone, and email.
• Excellent written and spoken English.
• Strong problem-solving and communication skills.
• Comfortable managing multiple conversations at once.
• Experience using CRM tools such as HubSpot, Salesforce, or Zendesk.
• Self-motivated and able to work independently.
• Available to work U.S. business hours.

Bonus if you have

• Experience in telehealth, healthcare, healthtech, or SaaS.
• Knowledge of HIPAA or healthcare privacy standards.
• Experience supporting subscription-based products.
• Familiarity with Slack, Intercom, Dialpad, or similar tools.
• Experience working in startups or high-growth companies.
• Comfortable using AI tools to improve productivity.

Why join LumiMeds?

• Fully remote role open to candidates in India.
• Join a fast-growing U.S.-based telehealth startup.
• Make a real impact by helping patients every day.
• Work with a collaborative remote team.
• Opportunity to grow in customer service and healthcare technology.

Who should apply?

This role is a great fit for candidates with experience in customer service, customer support, chat support, email support, voice support, healthcare support, patient support, BPO, SaaS support, or customer experience. If you enjoy helping people and solving problems in a remote environment, you’ll likely enjoy this opportunity.