Technical support Engineer

✨ What you’ll be working on

Sprinto builds an Autonomous Trust Platform that helps companies manage security, compliance, risk, privacy, vendor risk, and AI governance.

The platform is used by more than 4,000 organizations across 75 countries, with hundreds of integrations supporting security standards such as SOC 2, ISO 27001, GDPR, HIPAA, and PCI-DSS.

Sprinto is backed by Accel, Elevation, and Blume Ventures and has raised $31.8 million to date.

Now the company is looking for a Technical Support Engineer to help customers solve complex technical problems across its SaaS platform.

The Role

Technical support at Sprinto goes beyond closing tickets.

When a customer runs into an API problem, integration issue, cloud configuration challenge, or product-related technical roadblock, you’ll be one of the people they turn to.

You’ll investigate what went wrong, explain the situation clearly, work with engineering and product teams when needed, and help the customer get back on track.

You’ll also have opportunities to improve documentation, identify recurring issues, and help prevent the same problems from affecting other customers.

What You’ll Be Working On

Become a Technical Problem Solver

• Help customers troubleshoot issues involving APIs, integrations, cloud platforms, and product workflows.
• Investigate technical problems and find practical solutions.
• Explain complex issues clearly to technical and non-technical customers.
• Work with customers through difficult or high-impact technical situations.

Build Your SaaS & Cloud Expertise

You’ll get hands-on experience with:

• APIs and integrations.
• Cloud platforms.
• SaaS infrastructure.
• Security technologies.
• Customer production environments.
• AI-assisted troubleshooting and modern support tools.

Fix More Than the Immediate Problem

A good support engineer doesn’t just solve today’s ticket.

You’ll also:

• Identify recurring technical problems.
• Improve knowledge base content and troubleshooting guides.
• Recommend product improvements.
• Improve internal support workflows.
• Look for ways to prevent customers from encountering the same issue again.

Support Critical Incidents

When a major issue affects customers, you’ll work alongside Engineering and leadership to:

• Investigate the problem.
• Keep customers informed.
• Help restore service quickly.
• Communicate clearly during high-pressure situations.
• Contribute to improvements after the incident.

What Sprinto Is Looking For

Experience & Technical Skills

• 2–4 years of experience in technical support, customer-facing support, or SaaS environments.
• Strong troubleshooting and problem-solving skills.
• Experience working with APIs, integrations, or cloud technologies.
• Ability to investigate technical problems in real customer environments.
• Comfortable explaining technical concepts in simple language.
• Strong written and verbal communication skills.
• Ability to stay calm and communicate clearly during high-impact incidents.

Experience with Freshdesk, cloud platforms, APIs, or change management systems is helpful, but Sprinto places strong importance on technical curiosity and the ability to learn.

The Kind of Person Who Could Thrive Here

This remote technical support engineer job in India could be a good fit if you enjoy understanding how systems work and don’t mind digging into problems that don’t have an obvious answer.

You’ll work closely with Product, Engineering, Customer Success, and Support, so collaboration matters just as much as technical knowledge.

Sprinto is looking for someone who:

• Enjoys troubleshooting rather than simply following scripts.
• Takes ownership when something needs fixing.
• Can turn complicated technical information into a simple explanation.
• Looks for patterns behind recurring problems.
• Enjoys learning new technologies.
• Is comfortable working independently in a remote environment.
• Cares about the customer’s experience, not just ticket numbers.

Life at Sprinto

Sprinto describes its culture around ownership, trust, curiosity, and solving problems rather than staying within strict job boundaries.

The company is 100% remote, with teams working through written communication, collaboration, and trust rather than relying on being in the same office.

Employees are encouraged to take ownership, share feedback, improve processes, and step outside their immediate role when something needs attention.

Benefits & Perks

Sprinto offers several benefits for its remote employees:

• 100% remote work.
• Annual coworking allowance.
• USD $1,000 annual learning budget.
• Unlimited leave.
• Health insurance of up to INR 10 lakh for you and your family.
• Additional accident coverage of INR 10 lakh.
• Life insurance worth 3× your annual salary.
• INR 35,000 workspace setup allowance.

Is This Job a Good Fit?

If you’re a technical support professional who wants to go deeper than basic ticket handling, this role could be interesting.

You’ll work with APIs, cloud platforms, SaaS infrastructure, integrations, security, and production issues while working directly with customers and engineering teams.

It’s a role where solving one difficult problem can lead to a better product, better documentation, or a better experience for thousands of customers.

If you enjoy figuring things out, learning as you go, and becoming the person customers trust when technology gets complicated, Sprinto could be a strong next step.