Technical Support Engineer

✨ What you’ll be working on

SafeBreach is seeking a Technical Support Engineer in India to serve as a trusted advisor to our US customers—driving value, adoption, and growth with our industry-leading exposure validation platform.

WHO WE ARE

SafeBreach is the only Adversarial Exposure Validation solution built for large, complex environments—validating defenses before and after a breach. With proactive control testing (Validate), live post-breach propagation (Propagate), and an AI engine that accelerates analysis and remediation, we simulate attacker behavior to show not just where defenses could fail, but exactly how a threat actor could move and their potential impact. Powered by SafeBreach Labs and the industry’s largest threat library, we help teams continuously validate and strengthen their cyber resilience.

THE IMPACT YOU WILL HAVE

• Act as the technical point of contact for SafeBreach Support
• Set-up/create customer environments in the support lab
• Replicate customer environments to troubleshoot and resolve problems, file defects, etc
• Manage high-profile escalations to resolution, working with internal and field personnel
• Deliver product training to support staff and others as required
• Resolve customer escalations and drive process/policy improvements through root cause analysis.
• Build strong relationships with partner teams: engineering, technical operations, product management, and quality assurance.

WHAT SETS YOU APART

• Professional Experience. 2–5 years in technical support (Tier 2/3) or a similar customer-facing technical role in cybersecurity or SaaS
• Security Fundamentals & Tools. Working knowledge of the MITRE ATT&CK framework and familiarity with detection engineering concepts. Hands-on experience with one or more of the following: SIEM, EDR, firewalls, threat intelligence platforms, or vulnerability management
• Infrastructure Knowledge. Comfortable troubleshooting across cloud environments (AWS, Azure, GCP) and on-premises systems (Windows, macOS, Linux)
• Troubleshooting Skills. Methodical approach to problem-solving, including log analysis and networking fundamentals (TCP/IP, DNS, proxies, certificates)
• Case-Queue Experience. Experience with case management and ticketing tools (e.g., Salesforce, Jira)
• Customer Focus. Experience supporting enterprise customers, with a commitment to clear, timely, and accurate case communication

EVEN BETTER IF YOU HAVE

• Deep expertise in offensive security methodologies: BAS, pentesting, threat hunting, red teaming, CTEM, or AEV
• Proficiency in Python or other scripting languages to customize and extend SafeBreach capabilities
• Experience working in a startup or rapidly scaling company environment
• Industry certifications such as CISSP, OSCP, CEH, or similar security credentials

WHAT’S IN IT FOR YOU

Our offering includes a competitive selection of health & wellness policies (health, dental, vision, and more), highly competitive salary, 100% remote work flexibility, flexible time off, and excellent growth opportunities.

Work Pattern: 4pm-12am shift

Reporting To: Sr. Director, Global TAM and Support

Territory Served: US region

HOW WE’LL GET TO KNOW EACH OTHER

We view interviewing as a two-way street. We want you to interview us just as much as we interview you! (Avg. timeline: 21 days)

Step 1: The Intro (15 min)

A casual meeting  with the Talent team to break the ice.

Step 2: The Vision (45 min)

Connect with your future Manager to discuss the role, the challenges, and how you can make an impact.

Step 3: The Squad (35-60 min each)

Meet the people you’ll be in the trenches with—your peers and cross-functional partners. You will be evaluated on your technical skills, and you will be able to ask them anything!

Step 4: The Big Picture (45 min)

Discussion with our People team to ensure our values and long-term goals align with yours.

Step 5: The Offer

If the vibe is right, we make it official!

Source: Company career page

Application: You will apply directly on the employer’s website. Remote4Me does not handle applications or make hiring decisions.