FBS Service Desk Technician I

Respond to and document incoming support requests via phone, email, or ticketing system. – Troubleshoot and resolve basic hardware, software, network and user access related issues. – Escalate complex problems to higher-level support as needed. – Guide users through step-by-step solutions and provide clear instructions. – Log all interactions, resolutions, and follow-up actions in the service management system. – Adhere to established service desk procedures and performance objectives. – Maintain up-to-date knowledge of Farmers IT policies, systems, and standard operating procedures.

Written and verbal communication – Entry Level
IPhone Mobile – Entry Level
Broad web browser proficiency – Entry Level
IT Hardware – Entry Level
Written and verbal communication – Entry Level
IPhone Mobile – Entry Level
Broad web browser proficiency – Entry Level
IT Hardware – Entry Level

Software / Tool Skills

Azure – Entry Level (1-3 Years)
Microsoft O365 – Entry Level (1-3 Years)
ServiceNow – Entry Level (1-3 Years)
Windows OS – Entry Level (1-3 Years)
MAC OS – Entry Level (1-3 Years)
MS Teams – Entry Level (1-3 Years)
Outlook – Entry Level (1-3 Years)
Intune – Entry Level (1-3 Years)
AWS – Entry Level (1-3 Years)
OneDrive – Entry Level (1-3 Years)
OKTA – Entry Level (1-3 Years)

Competitive compensation and benefits package:

1. Competitive salary and performance-based bonuses
2. Comprehensive benefits package
3. Career development and training opportunities
4. Flexible work arrangements (remote and/or office-based)
5. Dynamic and inclusive work culture within a globally renowned group
6. Private Health Insurance
7. Pension Plan
8. Paid Time Off
9. Training & Development

Note: Benefits differ based on employee level.