Implementation Engineer
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✨ What you’ll be working on
Key Responsibilities
- Lead the onboarding process for new clients, including project planning, setup, and technical implementation
- Support installation and configuration of the BlueOptima platform
- Provide Tier 1 technical support to all clients, resolving basic integration issues, platform access/configuration problems, and common data errors
- Monitor and manage ongoing client data health, proactively identifying and resolving data collection or integration issues
- Ensure a consistent and high-quality onboarding experience across clients, continuously reducing onboarding time and improving system adoption
- Train client-side system administrators to independently manage platform operations
- Collaborate with Engineering and Product to support the rollout of new features and provide feedback based on client experience
Qualifications
- 4+ years of experience in a technical client-facing role
- Strong communication and problem-solving skills
- Proven ability to manage multiple projects or clients simultaneously
- Detail-oriented and highly organized, with a proactive attitude
- Basic Linux skills (e.g. navigating file systems, reviewing logs)
- Basic experience with Docker and Kubernetes (e.g. basic commands, basic troubleshooting)
- Basic SQL skills (e.g. reading/writing simple queries for troubleshooting)
- Basic bash scripting skills
- Strong time-management skills and ability to thrive in a fast-paced environment
- Exposure to technical support processes or client success operations
Nice to Have
- Familiarity with basic networking concepts (e.g. IP whitelisting, firewall configuration, connectivity diagnostics)
- Experience working with enterprise SaaS platforms
- Background in working with version control systems and/or task tracking system