Support Operations Specialist (Night Shift)
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✨ What you’ll be working on
Aera Technology is hiring a Support Operations Specialist (Night Shift) for a full-time remote role based in India, with Pune listed as the location. The role involves troubleshooting complex customer issues related to performance, data corruption and API integrations, handling escalations, leading high-priority incident calls, mentoring junior support engineers and working with Engineering, Product and Customer Success teams to improve support processes; 2–4+ years of technical support experience and strong SQL, scripting or API debugging skills are preferred, salary details are not disclosed. Apply through the company’s official careers page / (ATS).
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