How to Stay Productive While Working From Home in Customer Support At some point, every remote support agent has done this. You answer a ticket. Take a sip of coffee. Open Slack. Reply to another customer. Check your email because a notification popped up. Someone messages you, “Got a minute?” You reply. You look at … Read more
It was 3:17 AM. The only sound in my room was my keyboard… and my stomach asking why it wasn’t asleep. My friends were posting dinner photos. I was answering a customer asking why their password wasn’t working. That’s night shift customer support. Some people absolutely love it. Others quit within two weeks. Neither group … Read more
Getting a remote customer support job isn’t only about speaking good English or replying to emails. Companies hire people they can trust. Someone who stays calm when a customer is angry. Someone who doesn’t disappear in the middle of a shift. Someone who solves problems instead of creating new ones. That’s what really matters. The … Read more