Customer Support Specialist

✨ What you’ll be working on

Boulevard builds modern software that helps appointment-based businesses deliver exceptional client experiences. From salons and spas to medspas and barbershops, thousands of businesses rely on Boulevard to manage appointments, payments, scheduling, and daily operations.

Since launching in 2016, Boulevard has focused on creating intuitive technology that helps self-care businesses grow while delivering outstanding experiences to their customers. As a remote-first company, Boulevard encourages innovation, collaboration, and continuous learning.

About the Role

Boulevard is looking for a Customer Support Specialist to join its remote Customer Support team in the United States.

In this role, you’ll become a trusted resource for business owners, front desk teams, and service providers who use the Boulevard platform every day. You’ll troubleshoot technical issues, answer customer questions, and ensure every interaction leaves customers feeling confident and supported.

If you enjoy solving challenging technical problems, communicating clearly, and working in a fast-paced SaaS environment, this could be an excellent opportunity to grow your customer support career.

What You’ll Do

• Provide customer support through live chat, email, phone, text messaging, and screen sharing.
• Troubleshoot technical issues while delivering accurate and timely solutions.
• Resolve complex Tier 1 support tickets with confidence and ownership.
• Explain technical information in a simple, customer-friendly way.
• Personalize responses instead of relying only on standard templates.
• Handle escalated customer conversations professionally and empathetically.
• Contribute to internal documentation, knowledge base articles, and support resources.
• Identify recurring customer issues and recommend process improvements.
• Follow incident response procedures when technical issues arise.
• Share customer feedback, product trends, and improvement opportunities with internal teams.
• Collaborate closely with Product, Engineering, Finance, and Customer Experience teams.

Requirements

• 2–4 years of customer-facing SaaS customer support experience.
• Previous experience supporting technical software platforms.
• Strong troubleshooting and analytical thinking skills.
• Excellent written and verbal communication abilities.
• Comfortable explaining technical topics to non-technical users.
• Strong attention to detail and organizational skills.
• Ability to work independently in a fast-paced remote environment.
• Experience supporting scheduling, payments, inventory, reporting, or similar software is a plus.
• Ability to remain calm and professional during complex customer situations.

Work Schedule

This position generally follows:

• Monday–Friday
• 9:00 AM – 6:00 PM EST
• Occasional holiday or extended-hour coverage as business needs require.

Benefits

Boulevard offers a competitive benefits package that includes:

• Fully remote work
• Monthly work-from-home stipend
• Flexible vacation policy
• Medical, dental, vision, and life insurance
• 401(k) with company matching
• Equity opportunities
• Family planning resources
• Professional learning and development program
• Wellness-focused employee support
• Career growth opportunities within a fast-growing SaaS company

Why Join Boulevard?

If you enjoy helping customers succeed while solving meaningful technical challenges, Boulevard offers an exciting environment where your work has a direct impact.

You’ll support businesses that rely on Boulevard every day, collaborate with talented teammates across multiple departments, and continue building valuable SaaS support skills. With flexible remote work, competitive compensation, professional development, and opportunities for advancement, Boulevard is a great place to grow your customer support career.

Apply for this Remote Customer Support Job

If you’re based in the United States and have experience supporting customers in a SaaS environment, this could be an excellent opportunity.

Click the Apply Now button to submit your application directly through Boulevard’s official careers page.