Customer Success Manager

✨ What you’ll be working on

Netskope is hiring a Customer Success Manager in India to work with enterprise customers and help them get long-term value from its cloud security platform.

This is a technical Customer Success role. You’ll take ownership of the post-sales customer journey, from onboarding and early adoption to ongoing product usage, customer health, and retention.

You’ll work with customers based in North America, mainly in the PST time zone. The role also requires a valid visa for US travel and the ability to travel around 5–10%.

A big part of the job is connecting a customer’s business goals with technical outcomes. You’ll need to understand how customers are using the platform, spot risks early, and bring the right teams together when something needs attention.

What you’ll be doing

• Take over customer relationships through a structured post-sales handoff from the Sales team.
• Understand each customer’s business goals and translate them into technical outcomes and practical use cases.
• Define clear success measures that connect product usage with business value.
• Guide enterprise customers through onboarding and help them reach value faster.
• Run regular customer calls to review adoption, product usage, and engagement.
• Spot signs of low adoption or customer risk and take action before problems grow.
• Review support cases, usage trends, and telemetry to understand overall customer health.
• Escalate customer risks early and work with the right teams to address them.
• Plan and lead Quarterly Business Reviews (QBRs) with customers and internal go-to-market teams.
• Review customer adoption, security maturity, and health trends.
• Work closely with Sales, Solution Engineers, Support, and Services to improve retention and long-term customer value.
• Use Customer Success playbooks and customer data to manage risk and support long-term success.

You may be a good fit if you have

• 5+ years of experience in Customer Success, Technical Account Management, or a similar enterprise customer-facing role.
• Strong knowledge of SSE/SASE architecture and cloud security.
• A solid understanding of information security and threat prevention.
• Experience helping enterprise customers adopt and expand their use of technical products.
• A track record of supporting customer retention and long-term success.
• Experience building cloud or cybersecurity programs around business needs.
• Strong stakeholder management skills.
• Confidence working with both executives and technical teams.
• A proactive, customer-focused approach to your work.
• Strong organizational skills and the ability to manage competing priorities.
• Fluency in English.
• The ability to travel around 5–10%.
• A valid visa for travel to the United States.

Hands-on experience with Data Loss Prevention (DLP) programs and controls would be a bonus.

A Bachelor’s Degree (BSc) is preferred.

What you’ll be keeping an eye on

This role is heavily focused on customer health and long-term product value.

You’ll look at things like:

• Product adoption
• Platform usage
• Customer engagement
• Support cases
• Usage and telemetry trends
• Customer risk signals
• Security maturity
• Retention risk

In simple terms, you shouldn’t be waiting for a customer to say, “We’re unhappy.”

The role is about noticing the warning signs earlier, understanding what’s getting in the customer’s way, and working with the wider team to improve the situation.

A little about Netskope

Netskope is a cloud security company focused on protecting data, users, and networks as more business activity moves outside the traditional enterprise network.

The company has been building cloud, network, and data security technology since 2012 and has teams across multiple global locations, including Bangalore.

For this role, you’ll be working with enterprise customers and collaborating with teams such as Sales, Solution Engineering, Support, and Services.