✨ What you’ll be working on

Clubessential is looking for a Customer Support Specialist to join its growing support team. This role is perfect for someone who enjoys helping customers, solving technical issues, and working with modern software solutions in a fast-paced environment.

Clubessential provides cloud-based software solutions for private clubs, golf clubs, yacht clubs, social clubs, and collegiate athletic organizations.

What You’ll Be Working On

As a Customer Support Specialist, you’ll assist clients with technical support, payment processing issues, software troubleshooting, and general IT-related concerns.

You’ll act as a trusted support contact for customers while working closely with internal teams to deliver an excellent client experience.

What You’ll Do

• Respond to client support requests via phone, email, chat, and voicemail
• Troubleshoot software, accounting, payment, membership, and reporting issues
• Provide Level 1 technical support for Clubessential products and services
• Assist with hardware integrations, device setup, connectivity, and system access
• Document customer interactions accurately within CRM systems
• Escalate critical issues to higher-level support teams when needed
• Maintain knowledge of product updates and new features
• Build strong client relationships through clear communication and timely support
• Identify at-risk clients and contribute to customer retention efforts
• Collaborate with Product and internal teams to improve services and support processes

Requirements

• Bachelor’s degree in Business Administration, Accounting, Finance, or related field preferred
• Experience in the golf or club industry is a plus
• Strong technical skills and willingness to learn new software
• Understanding of accounting and financial processes
• Excellent written and verbal communication skills
• Strong problem-solving and multitasking abilities
• Ability to work in a fast-paced support environment
• Positive attitude and strong teamwork mindset
• Passion for delivering excellent customer service

Why Join Clubessential?

Clubessential works with leading clubs and athletic organizations while building modern cloud-based software solutions that improve operations and customer experiences.

This role offers an opportunity to develop technical support skills, work with industry-leading software products, and grow within a collaborative team environment.