Support Services Analyst

Deltek is hiring a Support Services Analyst to join its remote support team. In this role, you’ll troubleshoot complex software issues, support SaaS customers, mentor Tier 1 support engineers, and work closely with product and technical teams to deliver reliable customer solutions. If you enjoy technical problem-solving and customer support, this is an excellent opportunity.

What you’ll be working on

• Resolve advanced application support issues escalated from Tier 1 support.
• Take ownership of customer issues from investigation to resolution.
• Troubleshoot software, application, and technical problems.
• Work with internal teams to speed up issue resolution.
• Help customers configure and implement SaaS products.
• Prepare solution recommendations and custom implementation plans when needed.
• Support product integrations and technical configurations.
• Mentor junior support associates and share technical knowledge.
• Suggest product improvements based on customer feedback.

What they’re looking for

• Bachelor’s degree in any discipline.
• 3+ years of experience in application support or infrastructure support.
• Strong troubleshooting and analytical skills.
• Experience supporting SaaS applications.
• Excellent written and spoken English.
• Ability to manage multiple support requests.
• Comfortable working independently and with cross-functional teams.
• Willing to work in a 24/7 support environment.

Preferred technical skills

• Web technologies and application support.
• Windows administration and software configuration.
• Networking fundamentals.
• Single Sign-On (SSO) configuration.
• APIs and Web Services.
• SQL Server or Oracle databases.
• CRM platforms such as Salesforce.
• SaaS application troubleshooting.

Why join Deltek?

• Fully remote opportunity in India.
• Work with enterprise SaaS products and global customers.
• Gain experience in Tier 2 technical support.
• Collaborate with product, engineering, and customer success teams.
• Mentor junior support professionals while growing your own technical skills.
• Build expertise in cloud applications, integrations, and enterprise software.

Who should apply?

This role is ideal for professionals with experience in application support, technical support, SaaS support, product support, software support, help desk, IT support, customer support, infrastructure support, SQL support, Windows administration, API integrations, CRM support, or Tier 2 support. If you enjoy troubleshooting complex technical issues while helping customers succeed, this is a great opportunity.