Senior Customer Success Manager

✨ What you’ll be working on

Fastly is hiring a Senior Customer Success Manager to work remotely from Mumbai, India.

This is a senior, customer-facing role focused on building and growing strategic relationships with a major telecom partner and enterprise customers in India.

You’ll work across customer success, account management, partner enablement, and business growth. A big part of the role is helping customers get more value from CDN and edge technology while finding opportunities for renewals, upselling, cross-selling, and new business.

You’ll manage relationships ranging from working teams to C-level leaders, while collaborating closely with Fastly’s sales, product, technical, and support teams.

What You’ll Do

• Manage and grow strategic telecom partner and enterprise customer relationships.
• Build strong relationships with key stakeholders and senior decision-makers.
• Help drive new business, renewals, upselling, and cross-selling opportunities.
• Support partner sales teams in positioning and selling CDN and edge solutions.
• Lead customer workshops, enablement sessions, roundtables, and other partner activities.
• Build account strategies and plans for long-term customer growth.
• Run monthly and quarterly business reviews to track adoption, progress, and new opportunities.
• Understand customer business needs and turn them into clear adoption plans.
• Coordinate with Fastly teams across sales, solutions engineering, product, engineering, support, finance, and professional services.
• Bring customer and partner feedback back to internal teams to help improve products and the overall customer experience.
• Manage complex projects involving multiple teams and organizations.
• Meet customers remotely and in person when needed.
• Travel across India for partner and customer meetings as required.

What They’re Looking For

This role is best suited to someone with deep experience managing large enterprise or telecom relationships who also understands the commercial side of technology.

You should have:

• 10+ years of experience in enterprise account management, customer success, strategic sales, partnerships, or alliances.
• Experience working with telecom, carrier, or large platform partners in India.
• Hands-on experience launching, commercializing, or scaling CDN, edge, cloud, networking, web delivery, PaaS, or security solutions.
• A track record of growing revenue through new customers, renewals, upselling, and cross-selling.
• Strong experience working with senior stakeholders and executive-level customers.
• The confidence to present to both technical and business audiences.
• A good understanding of CDN, cloud infrastructure, networking, web or application security, or related technologies.
• The ability to explain technical products in terms of real business value.
• Experience coordinating multiple teams and managing complex customer programs.
• Strong presentation, communication, and project management skills.
• Excellent written and spoken English.
• The ability to work independently and stay organized in a fast-moving environment.

Local language skills are a plus.

Working Hours

Core working hours for this position are 9:00 AM to 6:00 PM IST.

Location & Travel

This is a remote role for candidates residing in Mumbai, Maharashtra, India.

Regular travel across India may be required for customer and partner meetings.

Benefits

Fastly offers employees a benefits package designed to support both work and life outside of work.

Benefits begin from the first day of employment, although specific benefits may vary depending on location and may change over time.

A Little About Fastly

Fastly is a technology company behind an edge cloud platform that helps businesses deliver digital experiences quickly, securely, and reliably.

In this role, you’ll work closely with a major telecom partnership around CDN and edge delivery in India, helping strengthen customer relationships, increase product adoption, and uncover new opportunities for growth.