IT Support Engineer (US Shift)

✨ What you’ll be working on

As a Contract IT Support Engineer, you’ll help support Findem’s internal IT operations across employees, devices, business tools, and access systems. This role goes beyond just fixing laptop issues , you’ll also be involved in onboarding, offboarding, asset management, compliance-related work, and day-to-day system support.

Your day-to-day work may include:

• Providing Level 1 and Level 2 IT support for employees using macOS, Windows, VPN, network tools, SSO, and business applications
• Troubleshooting technical issues for team members across different regions and time zones
• Managing IT tickets and resolving issues within internal SLA timelines
• Setting up laptops and devices for new hires using MDM tools
• Creating, updating, and removing user accounts across internal tools and business systems
• Helping with smooth onboarding and offboarding, including device setup, access management, and equipment coordination
• Keeping track of laptops, hardware, and other IT assets
• Coordinating device repairs, replacements, and general IT logistics
• Making sure devices are configured and secured according to company standards
• Supporting internal tools like Google Workspace, Slack, Jira, Zoom, 1Password, and similar workplace apps
• Troubleshooting application issues and helping with tool integrations
• Monitoring dashboards for device compliance, performance issues, and system health
• Supporting security and compliance work such as endpoint security checks, access reviews, and audit preparation
• Helping with IT projects related to scaling, automation, and system improvements
• Maintaining internal IT documentation, SOPs, and how-to guides
• Keeping asset issue and return records up to date

What Findem is looking for

This role is best suited for someone who’s already worked in IT support or internal systems support and is comfortable handling both people-facing troubleshooting and behind-the-scenes IT operations.

You’ll likely do well here if you’re organized, calm under pressure, comfortable with laptop and app support, and don’t mind jumping between tickets, user access, device issues, and process work in the same day.

Required experience

• 5 to 8 years of experience in IT support, technical support, helpdesk, or systems support
• Willingness to work in US shift timings
• Strong hands-on experience supporting macOS and Windows laptops, including setup, configuration, and troubleshooting
• Good working knowledge of Google Workspace and Microsoft 365 administration
• Experience using MDM tools such as Rippling, Intune, Jamf, or Kandji
• Basic networking knowledge, including DNS, VPN, and Wi-Fi troubleshooting
• Strong communication skills and a practical problem-solving mindset

Nice to have

These aren’t mandatory, but they can definitely help:

• Experience with SOC 2, ISO 27001, or other compliance-related IT processes
• Certifications like CompTIA Security+ or the Google Cybersecurity Professional Certificate
• Familiarity with Snowflake, Jira administration, scripting, or IT automation tools
• Experience working in a startup or fast-moving SaaS environment

Why this role stands out

This is a good fit for someone who enjoys the operational side of IT and likes being the person who keeps things working in the background. You won’t just be resetting passwords or replying to tickets all day you’ll also be helping with device management, employee onboarding, access control, internal tooling, and security/compliance work.

If you want a role where you can use your IT support experience in a more structured, high-trust environment while still staying hands-on this one has solid potential.

Important note

This is a contract role and the company is specifically looking for someone based in India who is comfortable working US shift hours.