Solutions Support Engineer

✨ What you’ll be working on

As a Solutions Support Engineer, you’ll work on technical issues across the Wiz platform and help customers troubleshoot cloud security problems in real-world environments. This is not a basic ticket-handling role it’s hands-on, technical, and wide-ranging.

Your day-to-day work may include:

• Investigating customer issues related to cloud security, vulnerabilities, workload protection, threat detection, identity access, network visibility, and data security
• Troubleshooting integrations and connector issues across AWS, Azure, GCP, OCI, and SaaS tools
• Fixing problems related to IAM permissions, API authentication, network connectivity, and cloud scanning setup
• Diagnosing runtime and workload scanning issues, including registry scanning, malware detection, file integrity monitoring, and sensor deployment
• Reviewing vulnerability findings, checking false positives, validating detections, and helping customers understand security coverage
• Supporting CI/CD and shift-left security workflows such as IaC scanning, code scanning, Kubernetes integrations, and admission controllers
• Building or improving automation that helps the support team scale faster, including AI-powered workflows and internal tooling
• Joining an on-call rotation for after-hours, weekend, or holiday support when needed

What Wiz is looking for

You’ll likely be a good fit if you already have experience supporting technical products and feel comfortable working in cloud-heavy environments.

Required experience:

• 5+ years of experience in technical support, support engineering, system administration, or another customer-facing technical role
• 2+ years working with cloud platforms such as AWS, Azure, or GCP
• Experience with cloud fundamentals like IAM, networking, VPCs, firewalls, compute, and storage
• 1+ year of hands-on experience with Kubernetes and containerized applications in production environments
• Solid understanding of cloud security basics, including access control, network segmentation, compliance, and security posture
• Ability to read or debug code/scripts in one or more of these: Python, Shell, JavaScript, Java, Go, Terraform, or JSON-based configs
• Comfort working in Linux environments and using command-line tools
• Familiarity with AI tooling or modern AI workflows in technical environments is a plus, especially if you’ve used automation to improve support operations

Nice to have

These aren’t mandatory, but they can definitely help:

• Experience with vulnerability management, SBOM/SCA, or CVE triage
• Exposure to runtime security, threat detection, or SIEM/SOAR tools
• Experience with AI-powered automation, RAG systems, or agent-based workflows
• Familiarity with Terraform, CloudFormation, Helm, or CI/CD pipelines
• Experience debugging REST APIs or GraphQL
• Knowledge of compliance standards such as SOC 2, NIST, CIS, PCI-DSS, or HIPAA
• Experience using support tools like Jira, Zendesk, or ServiceNow

Why this role stands out

This is one of those support roles that goes beyond “answering tickets.” You’ll be working at the intersection of support, cloud, security, automation, and AI which makes it a strong opportunity for someone who wants to grow into more advanced security or platform support work over time.

If you enjoy solving technical problems, digging into logs and systems, and helping customers navigate cloud security issues, this role has a lot of room to learn and grow.

Important note

Applicants must already have the legal right to work in India. Visa sponsorship is not available for this role.