Senior Principal – Service Desk Assurance
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✨ What you’ll be working on
GSK is hiring a Senior Principal – Service Desk Assurance for a full-time hybrid (remote and on-site) role in Bengaluru, India. The role involves managing outsourced service desk operations, improving support quality, monitoring SLAs, and driving AI-powered automation. Candidates need 15 years of overall experience, including 10+ years in service management, with ITIL Foundation certification. Salary details are not disclosed. Apply through the company’s official careers page / (ATS).
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