IT Helpdesk Technician
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✨ What you’ll be working on
You’ll help Porch Group employees troubleshoot everyday technology problems and keep their IT requests moving. The role involves remote user support, device setup, software troubleshooting, account management, and basic IT security tasks.
WHAT YOU’LL DO
- Handle employee IT questions and troubleshoot hardware, software, and connectivity issues
- Track helpdesk tickets, updates, work orders, and user requests
- Prepare, ship, re-image, and configure laptops and other equipment
- Manage user accounts and maintain IT asset and knowledge records
- Support operating systems, applications, peripherals, and network connections
- Help maintain endpoint security and patching
WHAT WE’RE LOOKING FOR
- Bachelor’s degree in an IT-related field or 3+ years of relevant experience
- 3+ years of corporate IT support experience
- Working knowledge of Windows and macOS
- Basic understanding of IP addressing, DHCP, DNS, and routing
- Strong communication, organization, and problem-solving skills
- Comfortable managing multiple tasks and changing priorities
- Familiarity with SOX, PCI, or similar compliance frameworks is a plus
- IT certifications are a plus
- Experience with US-based business teams and EST overlap
KEY DETAILS
- Location: India
- Work arrangement: Fully Remote
- Employment type: Full-Time
- Experience: 3+ years of relevant corporate IT support experience
- Salary: ₹6,93,800 – ₹9,71,300 per year