Customer Support Specialist
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✨ What you’ll be working on
Page Vault helps legal professionals preserve web content that can be used as admissible evidence in court. Their platform is trusted by law firms, litigation support teams, and in-house legal departments across the United States.
As a fully remote company, Page Vault focuses on building reliable technology while providing exceptional support to clients working on time-sensitive legal matters.
About the Role
Page Vault is hiring a Customer Support Specialist to deliver outstanding support to legal professionals using its platform.
This role is ideal for someone who enjoys solving problems, explaining technical concepts in simple language, and making sure every customer feels heard. Instead of rushing through support tickets, you’ll take ownership of each request until the customer fully understands the solution.
You’ll work closely with engineering, product, and operations teams while becoming a trusted point of contact for customers who rely on the platform for important legal work.
What You’ll Do
- Respond to customer questions through email, live chat, and phone.
- Troubleshoot technical issues and guide customers through solutions step by step.
- Investigate reported problems before escalating them to technical teams.
- Document issues clearly for engineering and product teams.
- Manage and prioritize multiple customer requests efficiently.
- Handle escalated customer situations professionally.
- Support the client emergency line when required.
- Identify recurring issues and share feedback to improve the product.
- Conduct customer training sessions when needed.
- Collaborate with internal teams to resolve complex customer issues.
Requirements
- At least 1 year of experience in customer support, client services, or technical support.
- Excellent written and verbal communication skills.
- Strong troubleshooting and problem-solving abilities.
- Comfortable learning new software and internal tools quickly.
- Ability to manage multiple support requests simultaneously.
- Available to work Monday to Friday, 8:00 AM–5:00 PM PST.
- Available for the initial training schedule during the first two months.
Nice to Have
- Experience in the legal technology or e-discovery industry.
- Familiarity with HubSpot or similar CRM platforms.
- Previous experience supporting customers in a B2B SaaS company.
Benefits
Page Vault offers a competitive benefits package, including:
- Fully remote work across the United States
- 2–3 company meetups each year
- Flexible paid time off
- Unlimited sick leave
- Paid parental leave for both parents
- Medical, dental, and vision insurance
- 401(k) with employer contributions
Why Join Page Vault?
If you enjoy helping customers solve meaningful problems and want your work to have a real impact, this role offers an excellent opportunity. You’ll support legal professionals during important moments, collaborate with a remote-first team, and work in an environment that values ownership, clear communication, and continuous improvement.
Whether you’re troubleshooting technical issues or helping customers feel confident using the platform, your work will directly contribute to delivering an exceptional client experience.
Apply for this Remote Customer Support Job
If you’re based in the United States and have experience in customer support or technical support, this could be a great opportunity to join a growing remote company.
Click the Apply button to submit your application directly through Page Vault’s official careers page.