Associate Customer Support Engineer

✨ What you’ll be working on

As an Associate Customer Support Engineer at Revvity, you’ll help customers install, maintain, and troubleshoot advanced life science and diagnostic instruments. Whether you’re solving technical issues on-site, performing preventive maintenance, or supporting customers after installation, your work will directly contribute to better research and healthcare outcomes.

If you enjoy solving technical problems, working with customers, and building long-term relationships, this is an exciting opportunity to grow your career.

What You’ll Be Working On

• Install and commission laboratory and diagnostic instruments for customers.
• Provide technical support, troubleshooting, and repairs for customer equipment.
• Perform preventive maintenance according to scheduled service plans.
• Respond to customer service requests while meeting agreed response times and service levels.
• Ensure equipment is operating safely and efficiently after every service visit.
• Promote service contracts, upgrades, and accessories whenever appropriate.
• Complete service reports, documentation, and expense records accurately.
• Maintain service tools, spare parts, and inventory records.
• Build strong relationships with customers by providing reliable technical support.
• Work closely with internal teams to resolve customer issues quickly.
• Keep your technical knowledge updated through continuous learning and product training.

What We’re Looking For

• Bachelor’s degree in Mechanical Engineering, Life Sciences, or a related field.
• 5–8 years of experience in the Life Sciences or Diagnostics industry.
• Experience providing field service or technical customer support.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer relationship skills.
• Comfortable travelling up to 18–22 days per month.
• Self-motivated and able to work independently.
• Team player who enjoys collaborating and sharing knowledge.

This Role Could Be a Great Fit If You…

• Enjoy solving technical challenges.
• Like working directly with customers.
• Prefer a hands-on engineering role over a desk job.
• Stay calm under pressure when equipment needs urgent attention.
• Want to combine engineering skills with customer support.
• Enjoy travelling and working at different customer locations.

Why You’ll Enjoy Working at Revvity

At Revvity, your work helps scientists, researchers, and healthcare professionals solve real-world challenges that improve lives.

Here’s what makes this opportunity rewarding:

• Remote role based in India.
• Opportunity to work with advanced laboratory and diagnostic technologies.
• Exposure to leading healthcare and research organizations.
• Continuous technical training and learning opportunities.
• Supportive and collaborative global team.
• Career growth within an international life sciences company.
• Meaningful work that contributes to better healthcare around the world.

About Revvity

Revvity is a global life sciences and diagnostics company with more than 11,000 employees worldwide. The company develops innovative technologies, instruments, software, and services that help researchers, laboratories, and healthcare professionals improve human health.

From scientific discovery to clinical diagnostics, Revvity’s solutions support organizations across the world in advancing research and delivering better patient outcomes.