Customer Support Specialist

✨ What you’ll be working on

Holafly is hiring a Remote Customer Support Specialist based in India. In this role, you’ll support travelers from around the world who use Holafly’s eSIM service. Whether someone needs help activating their eSIM or fixing a connection issue while traveling, you’ll be the person they rely on.

This is a fully remote position where clear communication, patience, and problem-solving matter just as much as technical knowledge.

About Holafly

Holafly is changing the way people stay connected while traveling. Since launching in 2018, the company has helped millions of travelers access mobile data in more than 200 destinations through easy-to-use eSIM technology.

Today, Holafly has a global team of over 500 people working remotely across different countries. Their mission is simple: make sure travelers can stay connected from the moment they arrive at their destination.

What You’ll Do

As part of Holafly’s support team, you’ll help customers before, during, and after their trips.

Your daily responsibilities may include:

• Assist customers through live chat, email, and video support.
• Help travelers activate and use their eSIM successfully.
• Troubleshoot internet connectivity and technical issues.
• Process refunds and customer orders accurately.
• Work with internal teams to report recurring customer problems.
• Deliver friendly, professional, and empathetic customer service.
• Aim for fast resolutions and high customer satisfaction.
• Build trust by creating a smooth support experience.

What Holafly Is Looking For

You’ll be a strong fit if you have:

• Previous customer support experience in a BPO, eCommerce, travel, SaaS, or similar environment.
• Excellent written and spoken English.
• Confidence using CRM software and online support tools.
• Good technical troubleshooting skills.
• The ability to work independently from home.
• Flexibility to work rotating shifts, including evenings and weekends.

Bonus Skills

These aren’t required but will help you stand out:

• Ability to speak additional languages.
• Experience in travel, telecom, or eSIM-related industries.

Benefits

Holafly offers a remote-first work environment where you can continue growing your career.

Some of the benefits include:

• Fully remote work
• Flexible work culture
• International team and global exposure
• Career growth opportunities
• Learning and development support
• Competitive salary based on experience

Why Consider This Role?

If you enjoy helping people solve real problems and want to work with a fast-growing international company, this role offers a chance to build valuable customer support experience while working remotely from India.

Every conversation you have can make someone’s travel experience easier, and that’s a meaningful impact.

Important: The role is remote, but candidates must be located in India and able to cover 15:30 to 00:30 India timezone